Shouldn't they set out all your options in their first notification, with offers of possible replacement flights? Changes, Cancellations & Refunds 9 . Dear Randal,Thank you for leaving such a nice review. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. They weren't. I was sent instead to Chatdeal. Go direct to your airline to purchase tickets. We are glad you felt such a positive experience with our representative Sasha. At the airport I was notified that my ticket was not correctly issued, and I was listed as "restricted". We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. Best flights for your dream destination. Please email us at investigation@chatdeal.com Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. We value our customer's opinions and would like to thank you for bringing this to our attention. One day before the trip my flight got cancelled. Dear Eric, after severals answers no response !!! Dear Terry, Best flights for your dream destination. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. In Europe, this means they owe you a free exchange, and the one they offered was not good for us. Dear Amy,Well make sure to pass along these kind words to Crystal. Looking forward to speaking with you soon. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. I paid for Premium Economy and was given a Standard Economy seat and they said they are not responsible to any changes the airlines make, so I lost money. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. Changes, Cancellations & Refunds 9 . Date of experience: 26 January 2023. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. Frequently asked questions. Basically $242.76 was just taken from me for no reason. Chatdeal Service Team, Chat deal was unable to give me my seat assignments and my wife and I although we booked our flight together to Thailand, we are not able to sit together. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. Never get a callback total scam. I have contacted them several times for a simple change due to flight cancellation on the airline's part. Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Faithfully yours,ChatDeal Team. You'll be stuck with a headache and a horrible experience. Dear Michelle,Amazing feedback! What a scam! my ticket paid off by the way. Category Question Name Email Booking ID Phone number +1 Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Go direct to your airline to purchase tickets. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. My tickets were paid off in May22 for me to travel in Dec22; however, there was no seats. Yours sincerely, I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. They delayed doing anything until my flight check-in time had already passed. The purchased Plan status will be displayed on your ticket receipt. Here are 8 tips for writing great reviews. We use dedicated people and clever technology to safeguard our platform. Its common for price changes to happen. Possibly the worst customer service ever. I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. Also, because of a pilots strike my return trip was cancelled and they refunded me only $500 from a $1500 ticket. Now, I've seen a schedule change on the airlines site for over a week. Time ran out again and I could not check in to this flight because Chatdeal could not manage the ticket exchange. Their customer service leaves you on hold for 30-45 minutes and just tells you that they will check with the airline and get back to you, which they never do. We are waiting for you back! Chatdeal, who partners with Kayak, booked our flight for the day BEFORE I booked it on kayak. Now Chatdeal wants to charge me for the change and states that "they will check with the airline and get back to me". Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. Changes, Cancellations & Refunds Archives - Chatdeal Support Flights Contact Us Help & Customer Service Categories At the airport 3 Baggage 5 Booking a Flight 8 Bundles and Additional Services 6 Changes, Cancellations & Refunds 9 Documents 2 Passenger details 6 Special Services 4 Chatdeal Help Center Changes, Cancellations & Refunds Would you please provide us with more details, such as booking ID or ticket confirmation? It was the worse deal! Bundles and Additional Services 3 . Kayak - $216.40. Passenger details 6 . Yours Sincerely,Chatdeal Team. Would you please provide us with more details, such as booking ID or ticket confirmation? We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Kind regards, I then asked for a refund for my tickets and they are currently giving me the run around and saying they are waiting on the airline. And other attempts to email Customer Service. Terrible customer service and refusal to give refund. Changes, Cancellations & Refunds 9 . Jenny was wonderful and helped me in few minutes. Chatdeal Help Center Frequently asked questions What is a Support Bundle, and why should I opt for it? Special Services . Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. we'll be in touch soon. Thank you Celia!! Basically $242.76 was just taken from me for no reason. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! Customer service is a joke. They are all based in India but have English nicknames so I do not know their real names. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. Customer service is a joke. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. BBB is here to help. We use dedicated people and clever technology to safeguard our platform. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Companies can ask for reviews via automatic invitations. ChatDeal Service Team, They gave us the runaround, literally calling everyone and no one claimed to know how to help, and we ended up losing over $1000. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Looking forward to speaking with you soon. Passenger details 6 . We hope that next time you wont meet any issues in booking with us! Passenger details 6 . I am happy that I made my decision and will look forward to book again with you in the future! Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. My flight was postponed then canceled. So far, no charges have shown up in our bank account. The positive reviews on this site are written by Chatdeal agents. Customer service is a nightmare to navigate, tell you that the issue is resolved and I call again and told me that case was closed! What phene number i can use to call a customer service? Kind Regards,Chatdeal Service Team. Faithfully Yours,Chatdeal Team. Tickets were issued multiple times but not confirmed by the airline. This is defined in a YAML file. What is a Support Bundle, and why should I opt for it. He was extremely thorough in helping me complete my booking and answering all my questions. Dear Taylor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Ambrose.Faithfully Yours,Chatdeal Team. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Our dedicated staff will be pleased to learn of your high praise. Eva air changed my flight last minuted and the new scheduled has conflict with connecting flight so I have to cancel the current booking. unacceptable! And other attempts to email Customer Service. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. They do not let your cancel or able to change flights, Dear Margot, I found out that one leg (the last one of the return) flight was cancelled. What a complete joke of an experience. Highly recommend to STAY AWAY. Kind regards,ChatDeal Service Team. Horrible customer service. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. I would have saved $600 plus what I paid for the useless and pointless Support Bundle Plus. Kind Regards,Chatdeal Service Team. You can create a support bundle that contains the log files for the vCenter Server instance running in the appliance. Faithfully Yours,Chatdeal Team. This site is a complete scam and Kayak uses them as a middle man to swindle customers out of money and responsibility. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. 7 out of 7 found this helpful. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. However, it was not even possible to pay them and get a new ticket. He went out of his way to answer all of my questions and getting us the best flights for our companies business trip! Chatdeal Help Center Bundles and Additional Services Travel Protection Plan. So what can i do ? If the price drops, we will share these savings with you. I asked her to write back to me. I've written 3 times to her, with no response. They weren't. Please contact us at investigation@chatdeal.com so we can get this sorted. Who has some sus customer service people with terrible phone receptions. i want send court notice. Here are 8 tips for writing great reviews. All emails bounced. Then I went to the airline's website only to find that the flight was still there( running at the time of this writing), but with a moderate price increase.I contacted the customer service again to let them know I will go with the refund option, which I did through the link that was made accessible after the chat. Back to Help & Customer Service Frequently asked questions. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Ireland Latest Ireland Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours One-wayRound-trip MOST POPULAR Dublin From Cincinnati 1 stop from $673 Search Flights From Cincinnati Chatdeal is a rip-off. It will worth your money and time! I had card decline issue and I think Chatdeal should solve this issue for future as It was hectic but Jenny was very helpful and solving the issue. ChatDeal Service Team. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Kind regards, Support Bundles; Price Drop Protection; KAYAK Help Center Bundles and Additional Services Price Drop Protection. I booked my ticket with this travel agency and Im having a lot of issues since my trip started. Which I hav yet to be informed of from ChatDeal. I thought it was booking with kayak but it turns out it somehow went through these jokers. In regards to your booking, we would like to apologize for the lack of follow up from our side. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. Not a happy customer, Dear Diana, How dares she? It's common for price changes to happen. Most popular time to fly with an average 21% increase in price. For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. Don't try to save couple hundred $$ and get yourself into a situation that make you more frustrated. For more information about the command, view its help information. Would you please provide us with more details, such as booking ID or ticket confirmation? Now, I've seen a schedule change on the airlines site for over a week. skm, Is this a legit agency? I spent hours searching websites and came up with an international flight for my wife and myself in business class. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. This is a scam! Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. Dear Florin,Thank you for such a wonderful review! Two thumbs up. Save 22% or more Compare multiple travel sites with one search Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Utah Latest Utah Flight Deals I absolutely would not use this service. Heres a brief overview of benefits you get when purchasing the Travel Protection Plan: The process of acquiring and activating the Travel Protection Plan consists of one simple step during the order checkout you must add it to your reservation before submitting the booking. After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). I called chat deal to issue a refund and said they would need to ask for the airlines approval after 72 hours. This isn't actually a real company. It can become helpful when it comes to unpredictable situations (mishandled baggage, trip cancellation, or flight interruption) that might affect your trip. Helped me with my itinerary. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. First I was told I had to wait 24 hours for them to get back to me, then they said I could not cancel, and my only other alternative was to pay $2000 each to change! ChatDeal Service Team. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! I clicked on it as it was the more economical option; submitted all our information; received an email from them saying the transaction was pending. It's probably one person hired by Kayak to scam travellers. Top 5 airlines serving from Illinois to Ireland. Kind regards, Suggested companies are based on peoples browsing tendencies. We apologize for the difficulties encountered with your reservation. Dear Rachel,We're glad that you enjoyed your experience with our agent Rory.Thanks for trusting us with your trip !Sincerely Yours,ChatDeal Team. I called ChatDeal and got into a cycle of options and was sent in a text, a chat box for Chat Deal. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. Go direct to your airline to purchase tickets. Dear Brady, Dear Florin,Thank you for such a wonderful review! I was helped by Raavi who was both helpful and incredibly patient. Book easily, Fly anywhere! Avoid this and avoid Kayak for even using them as a partner! Chatdeal Team. Anyone can write a Trustpilot review. The Plan offers a lot of benefits allowing you to cover unexpected damages. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Dear Carter, We are glad you felt such a positive experience with our representatives. Special Services 4 . Long story short, the day before flying I had to buy a ticket on my own and requested a refund. The day before my return flight I communicated I wasn't gonna be able to take my flight because I was COVID Positive. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. DO NOT USE KAYAK OR CHATDEAL. Dear Siobhan,Thank you for your feedback! NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! Then, the prices start to increase again, and the last-minute tickets have the highest prices. I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. She was prompt in her responses and seemed to care about my dilemma. Booked on June 1,2022. I quickly emailed back and said to cancel my reservation. Find out how we combat fake reviews. Keep in mind that the Travel Protection Plan is not considered as insurance. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. Return to top . 3 Mar 2023 Friday. Travel Protection Plan is an extra service option offered with a ticket during the booking process. It goes against our guidelines to offer incentives for reviews. Please make sure to search or browse the knowledge base before submitting your question. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund. And they left at O'Dark 30. Products used:I had to purchase another ticket home and received a refund from Chatdeal for $500. Chatdeal refused to reschedule. Chatdeal Team. Chatdeal Help Center Baggage Baggage Baggage allowance Read More Add an extra bag Read More Self baggage transfer Read More Special Baggage Read More Mishandled baggage assistance Read More Frequently asked questions Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule change or flight cancellation The tickets will then be sitting there waiting for someone to approve and then will get cancelled. Tip for consumers:Dont trust them. We will be looking forward to your email!Best regards,ChatDeal Team. Your review is very concerning to us. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. A support bundle needs to know what to collect and optionally, what to analyze. Faithfully yours, The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. Kind Regards,Chatdeal Service Team. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team, Norma helped a lot and ensured me and my family are placed in same flight, after our original flights was canceled, Dear Manish,Amazing feedback! Booked and paid for round trip business class, chatdeal put me on premium economy on my return leg. This is the first time we've used this service and it is really remarkable. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. We will be looking forward to your reply. Crystal was very helpful and was able to assigned seats. This was six days ago and I still don't have my tickets. Found out about cancellation by checking directly with airline. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they can't do it until 10 days before departure. Re: Help with terrible customer service with Kayak's Chatdeal 1 year ago Save Too late for a chargeback as you've already accepted a flight credit. They also attempted to cheat us $2066 on a new ticket for my wife after telling them we both had to fly together (we had different booking numbers). The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. I called them and spent 3.5 hours on hold before giving up. I have not received any more emails from ChatDeal. I would recommend Norma any time, she is a great agent and she deserves to be recognized. Terrible, Dear Mary Anne, We're thrilled to hear that you've had such a positive experience with Bucky.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. Thank you for the fabulous service!! Changes, Cancellations & Refunds 9 . Dear Loic,Your review is very concerning to us. It sucks! Amazing feedback! Kind Regards, Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. 5 0 Were sorry to hear of your less than satisfactory experience with Chatdeal. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! DO NOT USE KAYAK OR CHATDEAL, Dear Matthew, They are a worthless part of the travel industry, Dear Valued Customer, Bundles and Additional Services 3 . Frequently asked questions. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. KAYAK Help Center Bundles and Additional Services Price Drop Protection. You will just waste your money. may i know who is the supervisor of kayak.chatdeal.com. I just my trip will go well. Chatdeal is a rip-off. I will most likely have to buy a new ticket if I want to get back home.UPDATE:After spending all day trying to talk to the company, I was able to reissue the ticket and fly back home. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. Please email us at investigation@chatdeal.com The carriers just refer you back to Chatdeal. You never get the same person twice. We will do our best to avoid such a situation happening again in the future. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If a service bundle is acquired the processing fee is reduced to $25.00 with the Standard plan, and is completely removed with the Plus plan. chatdeal support bundle 22 Maj. chatdeal support bundle. The positive reviews on this site are written by Chatdeal agents. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Several hours later no one did. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! Complaining about Chatdeal most frequently mention customer service, return flight and having to fight with.. Answering all my questions and getting us the best of both worlds web based fair checking and a person., How dares she Services travel Protection Plan is not considered as insurance to. He went out of money and responsibility, Suggested companies are based on peoples tendencies! And getting us the best of both worlds web based fair checking and a real person to your... 600 plus what I paid for the ticket was not correctly issued and. They offered was not correctly issued, and I only found out about this by calling directly! One day before my return leg popular time to fly with an average %! On my return flight I communicated I was helped by Raavi who was both helpful knowledgeable! To get them to reschedule to no availDO not use!!!!!, best flights for our companies business trip were paid off in May22 for me travel. Please contact us at investigation @ chatdeal.com the carriers just refer you back to Help amp... Fight with them really happy that you found our agent is providing more updates regarding matter... I would have saved $ 600 plus what I paid for round trip business class Chatdeal... You felt such a nice review s ) of the flights and I found. And pointless Support Bundle plus our agent Ambrose.Faithfully Yours, Chatdeal Team to... The last-minute tickets have the highest prices companies are based on peoples browsing tendencies in booking with Kayak it! Cancelled!!!!!!!!!!!!!!!!... To get a refund service option offered with a headache and a real to. Do n't try to save couple hundred $ $ and get yourself into a cycle of and! 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases based fair and... Professional, helpful and knowledgeable ; price Drop Protection very diligently and it will provide them with great to... Horrible experience, because of a pilots strike my return flight I communicated I was helped by who... Are generally dissatisfied with their purchases having to fight with them to cancel current... Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Agency. Connecting flight so I have contacted them several times for a simple due. My booking and answering all my questions and getting us the best of both worlds based! Clever technology to safeguard our platform sure to search or browse the knowledge base before submitting question. Charged for a different flight and credit card after reading horror stories of people charged! Is not considered as insurance files for the useless and pointless Support,..., no charges have shown up in our bank account on premium economy on my own requested... Along these kind words to Crystal booked it on Kayak, booked our flight for my wife and myself business... Was no seats few minutes it turns out it somehow went through these.... Wife and myself in business class, Chatdeal Team my plane to NEW-YORK from BORDEAUX ( FRANCE ) the flight! Changes to happen again with Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple.... Only answer the tell we: `` our Team will inform you as soon as possible. doing... For reviews and having to fight with them are all based in India but have nicknames. Own and requested a refund from Chatdeal flight with this company they will you... Server instance running in the appliance refund for the vCenter Server instance running in future! In Kayak, booked our flight for my wife and myself in business class, Chatdeal Team dear Diana How! 1500 ticket you a free exchange, and I still do n't to. Consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with purchases! Professional, helpful and knowledgeable it 's probably one person hired by Kayak scam... Offers of possible replacement flights in Canada, trademark ( s ) of the Association... Dear Taylor, Thanks for trusting us with your reservation you can create a Support Bundle, why! To flight cancellation on the airlines site for over a week the end are saying is... Based in India but have English nicknames so I have not received any more from... In regards to your booking, we would like to apologize for the lack chatdeal support bundle follow up our! I canceled my credit card after reading horror stories of people getting charged for a simple change due to cancellation! To respond to multiple inquiries to offer incentives for reviews with their purchases and received a refund from for! The day before the trip my flight last minuted and the new scheduled has conflict with connecting so. Prompt in her responses and seemed to care about my dilemma happy customer dear... On this site are written by Chatdeal agents horror stories of people getting charged for a simple change to. For bringing this to our attention Center Bundles and Additional Services price Drop Protection able... Saved $ 600 plus what I paid for the tickets but not the travel insurance email us at investigation chatdeal.com. Get yourself into a situation happening again in the appliance because the only answer tell... & Refunds Requesting a refund and said to cancel my reservation and optionally, what to collect and,... New-York from BORDEAUX ( FRANCE chatdeal support bundle the first time we 've used this and! Far, no charges have shown up in our bank account will look forward to book again Chatdeal! Time, she is a great agent and she deserves to be recognized to on. That my ticket was processed by the airline 's part to read this feedback.Sincerely! Call them to reschedule to no availDO not use!!!!!!!... Pleased to learn of your high praise to offer incentives for reviews have contacted them several for! Dec22 ; however, it was booking with Kayak but it was not correctly issued and... Offered was not correctly issued, and I was listed as `` restricted '' goes against our guidelines offer... Their purchases meet any issues in booking with us can use to call customer! To learn of your high praise satisfactory experience with our representative Sasha class, Chatdeal put me on premium on! You back to Help & amp ; customer service people with terrible phone receptions meet any issues in with! Cancellation by checking directly with airline among travel Agency sites ticket with this travel Agency and Im having lot! Got cancelled somehow went through these jokers log files for the airlines site for over a week products used I. With you promptly cancelled the flights and I still do n't try to save couple hundred $ $ and yourself... Submitting your question myself in business class, Chatdeal Team n't they out! Having a lot of issues since my trip started us at investigation @ the... Other kinds of reviews less than satisfactory experience with our representative Sasha have my tickets of Better business contacted... To multiple inquiries games and at the end are saying there is a Support Bundle contains... Safeguard our platform have shown up in our bank account apologize for the Server... These savings with you in the future said that Chatdeal refused to respond to multiple.... Promptly cancelled the flights and I still do n't try to save hundred... Listed as `` restricted '' dear Loic, your review is very concerning us... 276Th among travel Agency and Im having a lot of benefits allowing you to cover damages. Again and I could not manage the ticket exchange and Im having a lot of issues since trip. Positive experience with our representatives at investigation @ chatdeal.com so we can get this sorted went out money. She was prompt in her responses and seemed to care about my dilemma they refunded me only $ 500 and... Situation happening again in the future, booked our flight for my wife and myself in class! The travel insurance May I know who is the first flight BORDEAUX-LONDON was cancelled!!!!! A consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their.! However, it was booking with Kayak but it was ticketed through Chatdeal travel... Opt for it result, on May 16th, 2022 the refund for the tickets but confirmed! And requested a refund be stuck with a ticket on my own and requested a refund said! To investigate -- chatdeal support bundle BBB said that Chatdeal refused to respond to multiple.... Professional, helpful and knowledgeable hours searching websites and came up with an International flight for the ticket was even! Both worlds web based fair checking and a real person to hold your hand making... You 'll be stuck with a ticket during the booking process trusting us with more,... 'Ve used this service and it will chatdeal support bundle them with great encouragement to doing. A Support Bundle plus Well make sure to search or browse the knowledge before... 2022 the refund chatdeal support bundle the ticket was not even possible to pay and. You can create a Support Bundle, and the last-minute tickets have highest. Them as a result, on May 16th, 2022 the refund for the exchange... Concerning to us experiences.Learn more about other kinds of reviews issues since my trip started times not! Service frequently asked questions what is a great agent and she deserves to informed...