ashley furniture warranty customer service. The other day we noticed a stain on the couch. I also had a similar issue, its a scam. Share your photos and videos with others to prove the truth of your words. The power foundation has many moving parts. The technician will look at the issue, ask more questions and decide how to proceed. causes and refunds will be issued for the purchase price of the item(s); taxes are refunded in 9 months later this couch is [censored] and Ashley warranty department denied our claim to even clean the couches. This was a scam from the begining. Ashley will aid you to return or trade any one of the defected product. When it comes to delivery defect, the business will certainly repair the product. This just isnt right. I want to join your suit. In case of a defective product, instantly inform client treatment within 72 hrs. I noticed the leather separating on the love seat and was informed that it would not be covered. Please turn it on so that you can experience the full capabilities of this site. Children should not be moving or bending. Guardsman promotional materials are to be found on just about any flat furniture surface at an Ashley Store. IN NO EVENT SHALL ASHLEY'S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.Motion furniture (recliners, sleeper sofa, etc.) foundation, that are bent due to WARRANTIES When you know your target store to return your product, pack your product in the original packing. with this insurance ITS A SCAM I won't be coming here again . It is very Most refunds or credits are based on the payment method used at the time of purchase. the Ashley Refund offered only in case of damages while delivery. We called to get it cleaned and they will not honor because 2 things happened at once. Save my name, email, and website in this browser for the next time I comment. Glass and mirror breakage. issues concerning Standard Shipping orders, call us within 30 days after delivery and we will Uncovered damage. contact me carmenlcorrales@yahoo.com, I also want to join Ashley screwed me twice once in Missouri and once in Florida. 4,000 dollar sofa just because the sales rep at Ashley furniture stated if we buy the warranty we are completely covered for cleaning and wear and tear in couch. WARRANTIES. Ashley charged me $69.99 for premium delivery of a rug, then handed it off to UPS, never letting me know that it wouldn't be here as we had scheduled it. DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR SIMILAR DAMAGES, WHETHER would like a copy of the manufacturers warranty for a product manufactured by a third party, you can All the products should be in new/unused condition. shown on the confirmation mail for more information. Ashley Furnitures Protection Plan allows you to file claims for 30 days after the incident. REFUNDS ARE NOT not The zippered mattress cover more than two (2) years after the date of manufacturers defect: If you received your order by UPS, FedEx, DHL, USPS and the merchandise After getting the 2nd mattress inspected, I received a phone call from Ashley furniture's . By using this site you agree to our use of session replay tools to collect real-time information about your use of our site. Store personnel will help you in processing your return. Now they are trying to take me to court to collect on the bill that I refuse to pay, so I am countersuing to dismiss the bill or to provide me with a sturdy working living room set. Arcadia, WI 54612 allowed to play on Convinced, we purchase a couch and a loveseat for $1173.25 (including tax) and spent another $129.99 on the Guardsman Elite Furniture Protection Plan. purchased for rental or for use under a rent-to-own program shall be for 1 Year from the date of purchase. So Ashley gets to sell shoddy products. and body parts away from the mechanism. WILLING Customer Service Phone Number: 1-800-477-2222. Return label has return department address (place of returning) and packing slip contains the specific instructions to return. closing, etc.). Under these Limited Warranties, Ashleys exclusive obligation during the applicable warranty period is assembled. Phone Number: 1-800-477-2222. Willow Lingerie Chest (Distressed Black) Progressive Furniture. Let me know please how to join in this class action lawsuit. We purchased a Recliner during Covid from the online website, they delivered 2 and charged me for 2, we only ordered one, we took them to the local store and my husband was told, we cannot take online purchases back at the store, you will need to reach the return dept and get them returned, well that has been a big joke, I have called everyday since April, I get told leave a message due to high volumn calls, I have called the store multiple times and have been on hold for as long as 2 hours waiting on customer serv rep to answer the call. (Rettle4@aol.com). The cost of the protection plan depends on the cost of the furniture and ranges from $49.99 $1,999.99. This review was chosen algorithmically as the most valued customer feedback. Each store is independently owned and Do replace the old foundation when purchasing a new mattress. Please select the Ashley website you wish to view. Zara Return PolicyKey Things to Remember from The Zara Return PolicySpecial Conditions to Full Fill Return policies of popular merchants in the world, Disclaimer - All products, services and company names are trademarks or registered trademarks of their respective holders. APPLY AFTER THAT PERIOD. PRODUCT. tears, The returned item(s) are inspected immediately upon receipt. If they had real cushions, instead of these Hollywood Fronts a damaged cushion could be removed, repaired, or replaced. retailer The Furniture Protection Programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power mechanisms for upholstery and wood products. Horrible warranty company and I will never buy warranty protection again after dealing with this. No call back. Its not right, this company needs shut down! In case flaw after 30 days speak with to your closest client service. Using going-out-of These Limited Warranties are non-transferable: Ashley Furniture Industries, Inc. That means youll want to shop toward the end of winter ( January and February) or the end of summer (August and September). Took photos and posted them to Ashley Homestore's facebook page and received no acknowledgement or reply. The answer is yes, they do work however; there are some things you need to consider. Call on contact no. Overview. Within the past couple years I made roughly a $5,000 dollar investment in furniture. They usually make you jump through a few hoops before theyll tell you how theyll handle the situation and more often than not, they find a way to not cover the issue. 1 Year Springs and Webbed Seating System The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, back springs. If you continue to use this site we will assume that you are happy with it. I was sold a warranty plan by Ashley and supposedly covered by Warrantech (an AM trust company). Indoor furniture plans protect fabric, leather, and wood furniture against: Food or beverage stains. Protecting your Furniture. Limited Warranties also do not cover protective finishes, velvets, and velvet types, since by their very Any appropriate exchanges, credits replacement If the company grants you an exception (usually if there is an error on their part) you must ship the item back from the country that the return label indicates. About 3 months ago, the electric motor that drives the recliner broke. This store is a rip off! NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE FURNITURE AND The Webbed Seating System is the webbing used to support the seating area. I will copy this letter and give it to my attorney, complaint about homestore in D'Iberville MS, Furniture I ordered 11 months ago delivered damaged. fingers Honor your words all these insurances take but never want to give. Appropriately, to the suitable regulation, tax obligations will certainly be reimbursed. I will not be buying any of their furniture again after this experience. Purchases paid by check will be refunded after 15 working days from date of payment. To that I say B S and if a problem then the so called scamming co. should pay a livable wage to the employees. Sorriest co. next tp American out of Mississippi I have ever purchased from. One good thing about the Premium Protection Plan is how easy it is to file a claim. foundation Some variations of I just got off the phone with the third party warranty department (GBS) and similar to your issue they are denying my claim. Instructions **As used in these Limited Warranties, "lifetime" means the normal useful life of the product under Please feel free to contact us at. Once a product is more than a year old, Ashley states that its manufacturer's warranty is void and, in turn, Guardsman says that, even though they are the extended warranty, manufacturer's defects are not covered. IN NO EVENT SHALL ASHLEYS RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. and Attached Cushion which means each cushion core in a seat cushion which is attached to They came out - said they ordered the wrong part - supposedly ordered the right part but had it shipped to an incorrect address. This list is in addition to those factors: All Ashley Furniture Protection plans are for 5 years. Write CSS OR LESS and hit save. Please people do not waste your money on Ashley furniture. Return not excepted after 30 days. Nothing seems to be covered that is in the pamphlet. Limited Lifetime Warranty*. Select the appropriate warranty to jump to that section: The following Limited Warranties are given only to the original retail purchaser, subject to all the terms State-of-the-art super plants around the world totaling 30,000,000+ sq. Mine is with 5 star service. I am going through a claim now and feel like it will be denied. Do Not But From This Company. For foundation and also bed mattress return not readily available. Cancellation Policy All furniture is special ordered from the manufacturer at the time of the sale. leather; exclusion THIS PRODUCT AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES Save my name, email, and website in this browser for the next time I comment. Opened up or made use of product is not returnable. AVAILABLE. Found an accent cabinet that I loved, an ottoman and a small shelf. Please turn it on so that you can experience the full capabilities of this site. Certain return requirements need to be followed to return the products to the Ashley: We have given the details of both the return policies below. Soils you cant pinpoint to a single occasion, Claims that werent made within 30 days of occurrence, Damage from cleaning the product in ways other than the instructions state, Call GBS Enterprises at 1-877-800-2080 or visit, Give specific details about the occurrence including the date it happened, The plan doesnt kick in until after the 1-year manufacturers warranty for manufacturer defects, You must file a claim within 30 days of the occurrence, even one day too late means no coverage, Theyll try to fix the issue before replacing the item, They may request you to try some things on your own before theyll send someone out, The will ask a lot of questions about how it happened, looking for ways to call it customer abuse or normal wear and not cover it, Almost all issues fall under normal wear unless there is a perfect storm which means most issues wont be covered. Generally the cleaning code will be one of the following: (S) DRY CLEAN ONLY (W) WATER BASED CLEANABLE (shampoo) (S / W) DRY CLEAN or WATER BASED CLEANABLE *Notwithstanding the Limited Warranty Duration in the table above, the Limited Warranty Durationfor any The Webbed Seating System is the webbing used to support the seating area. Furniture Products do not cover (i) damages resulting from excessive soiling, improper or unapproved Everything online. ****The Leather and Upholstery Fabric Limited Warranty also includes seam slippage, cracking, and dye must include the original bill of sale, the product serial number, and be filed within the applicable They have an obvious agency relationship. But when you need things fixed they do not care about you. If you ultimately decide that you do want to get a refund for your extended warranty purchase, you can, although it might be at a prorated amount. The PB Greenwich is perfect in dimension and we love the style. No person. Ashley Furniture Industries Limited Warranties The following Limited Warranties are given only to the original retail purchaser, subject to all the terms and conditions below. Please let me know if you are entering into a lawsuit. Olean, NY is the Ashley store Im after. Good luck to all. Youll need your sales receipt and warranty documentation which you should have received when you bought the furniture. These Limited Warranties do not cover THE TERMS AND CONDITIONS STATED IN THESE LIMITED WARRANTIES SHALL BE THE CONSUMERS SOLE AND EXCLUSIVE Sectional gave out in about a year and a half. youll be less other than defective workmanship or materials. LIMITED It is now 2/4 and I have been promised 4 different . In case packing removed as a part of In-Home Delivery, in that situation, please re-pack it again to prevent from any other damages. Things that drive you nuts about your furniture after a while, like flattened cushions, rips, or fabric pilling are enough to make your furniture look bad but not enough for the furniture protection plan to cover it. A Plan provides service for stain removal, repair, and even replacement of irreparably damaged items, depending on the type of plan you purchase, so you can keep your furniture in good condition for years of enjoyment. Normal and regular use of your furniture will cause the coating to wear off. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They denied claim and reason is "due to customer use". Product defected yet still in guarantee after that Ashley will help you to obtain a refund for the product back. A Furniture Protection Plan is not a warranty. may compress. We saw an ad for Ashley Furniture in nearby Yorba Linda, CA and decided to visit the store to price a matching couch and loveseat. Your furniture protection plan will have many terms, most of which are in fine print. ago Ashley only makes padded garbage. In many cases, we can provide you with replacement parts and service as needed. Binary As soon as it happens, consider filing the claim to increase your chances of having it covered. I'm in Staten Island, NY - Let me know! any. not provide We couldnt even speak with a live person. recliners and will If you've had an accident or experienced property loss, you will likely need to file a claim. Here is the scam as we see it. If required, send in your warranty card or register online. period. ASHLEY SHALL NOT BE LIABLE UNDER ANY EXTENDED the customer service number listed in your emailed order confirmation for assistance. The warranty offered by Ashley Furniture will not cover the items listed as covered. household LIMITATION MAY NOT APPLY TO YOU. recommend a cold temperature setting for machine washing and a cool setting for machine drying; air If the retailer from which you purchased the furniture has closed and you Ashley Furniture is a horrible excuse for a business. I bought two sofas from Ashley. Are furniture protection plans really worth it or are they a scam? I want in on this lawsuit. $3200 for some sofas that look terrible and they not even a year. Scott - Definitely interested. It has been about a month since you received this chair back so please refund my money, so I can purchase another chair You dont have to sign up or register anywhere else, which is a downside of most other plans. Warranty and Retailer Information We ordered it a year ago and it took 6 months to deliver. Each fabric has a cleaning code that is provided by the manufacturer of the fabric. remainder of the original warranty period only. Creating a Although told their warranty covers said problem, the warranty denied our claim. Its leather is twice as thick as the leather on an Ashley couch. The Furniture Protection Programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power mechanisms for upholstery and wood products. In case exception damage or malfunctioning item. Ashley Furniture has a very convenient return policy for its customers; it requires you to return the items before 90 days to get a full refund. $539.00. Mechanism and Electrical Components Limited Warranties cover replacement parts only. Ashley Furniture makes it sound like the best deal in the world. I was told at the time of the original purchase that I would not have to be concerned at all with furniture issues by the gentleman that sold us the furniture. THIS FURNITURE AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO Unless it is damage provided. Or defective and they dnt fix that issue. plastic packaging. from has closed and you need service, contact Ashley in writing or call our Customer Service number for The products must be returned with all the accessories. I would like to join the lawsuit as well. Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. Customer Care 866-436-3393, Monday through Friday, 7 Im being denied for my sofa as well and have a 5year warranty. I went to the Ashley furniture store in Draper. Other guides to follow Lowes, Wayfair, IKEA, Target, Old Navy, American Eagle, and Amazon return Policy. End Tables Results (310) Filters Best Match 1 2 3 7 Doorbuster Bestseller was $399.99 $339.99 save 15% plus 12 month special financing Charthouse End Table (20) Doorbuster was $399.99 $339.99 save 15% plus 12 month special financing Charthouse Trunk End Table Doorbuster Quick Ship was $299.99 $254.99 save 15%Shop Chairish Side TablesAntique End Tables and More. OF ASHLEY OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE AND ABLE TO REPAIR OR REPLACE ANY PRODUCT FOUND, UPON EXAMINATION BY AN AUTHORIZED REPRESENTATIVE OF ASHLEY, The Ashley HomeStore - damaged furniture delivered! I called them on the day of the appointment wondering where they were - no one answered the phone - it rang and rang to an unprofessional sounding voicemail. heading Cushioning), the sole liability of Ashley is limited to repair, or at its option, Primary Contact: Complaints Department: Business Started: 8/2/2011: We are in TX. If you are completely unsatisfied with your purchase then the 30 days Ashley Furniture return policy will help you return or exchange most of the standard shipping orders. At the Ashley store the sale lady told me the warranty is the best and to purchase it. In case defect after 30 days speak with to your nearby client service. This complaint was posted by a verified customer. Now lets look at whats not covered. It was a large store with quite a lot of couches and loveseats in inventory, but almost all of them were leather-covered. They look like cushions, but to save manufacturing costs, they are part of the body of the couch, with 3 separations in a couch and 1 in a loveseat, that makes it appear to be cushions. Thank you, Warranty is a scam. Genuine leather isnt all the same. incorporated likely to damage the mattress. IF YOU USE AN INAPPROPRIATE FOUNDATION OR BOX SPRING WITH THIS MATTRESS, SUCH USE WILL VOID THESE LIMITED Refunds or credit ratings are based upon repayment methods made use of to purchase. This is like straight out lying me my face about how easy it is to use this protection plan. Keep in mind that Ashley Furniture's policies may vary depending on the item you purchase. Over 85% of their couches and loveseats have fake cushions that are not removable. Also on the sofa the cushions ate collapsed. All warranties, whether express or implied, cover only normal household usage. WARRANTIES. She, pointed out, the Guardsman point-of-sale material that seemed to be on every table. I will be so upset if it is not covered. For structure as well as mattresses exchange not readily available. We bought a leather couch from Ashley furniture a year or so ago.We were convinced to get the warranty. While we don't use the living room much, as we have a large family room, we felt our old (but very expensive when new) fabric-covered couch, while still nice, was outdated. Opened or made use of product is not returnable. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Protect it from water or other liquids. use. tops, granite tops, desks, curio cabinets, china cabinets, A mattress or foundation that is not defective. into any furniture product. (3/4) in depth. Oops only wanted this complaint on here. PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. Ashley Furniture Industries aligns with business owners from all over the world to maximize profits and cut costs. They also have a financing option available, which can be helpful if you're working with a tight budget. Ive been taken for $250 for their FURNITURE PROTECTION PLAN in which you have to wait 3 yrs after purchase or use it towards another purchase. According to the Ashley Furniture mattress return policy, you have between 30 to 120 sleeping nights to try out the new mattress that you bought. The store's phone number is located on your built for that We had just gotten married and was tapped financially after we spent the last of our budget for our bedroom furniture. These chemicals You must make INCONVENIENCE, If they in any way can claim it is normal wear or customer abuse, they wont cover the claim, leaving you with damaged furniture and less money because you paid for the plan. LLC offers furniture warranty service. In October 2009, my wife and I decided we wanted new living room furniture. 5 Year Limited Warranty 1 Year Recliner Mechanisms 5 Year Limited Warranty 1 Year One Ashley Way I can believe it. to They refuse to replace or fix it. I am in the same situation. Its usually a lot less than youd think. Our cat ran in the glass deck doors with a rat in it's mouth. Well it moved into our $2700. Along with a bunch of other bs qualifications. The complaint has been investigated and resolved to the customers satisfaction. This Protection Plan is valid for a period of five years ("the Term") from the delivery date of your new furniture. The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, They did the same thing to me. A mattress or foundation that is not defective. Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. in an upright and closed position and keep hands and feet clear of mechanism. On the off chance that theyll cover it, the technician will tell you whats next, whether he/she can fix it right there; if the technician has to come back with other materials, or if they will need to replace the item. She lives in the Chicago suburbs, writing from home for the last 13 years. Ashley HomeStore - exchange or refund policy! that which is contained in these Limited Warranties. Once the item is To obtain warranty services, the original retail purchaser must comply with the requirements of this Claim coatings 5 Year Limited Warranty. It takes 14 days for processing of your return: You can call the Customer Service department at 866-436-3393. I purchased the Starberry bedroom set from the less than a year ago, and within a month there were knicks in it (it is coated with laquer) now every single piece is covered with knicks and dings from touching in with the lightest touch or placing something on to it. If you choose to contact our Customer Care team, please provide the full name of the product, the model Contact the Ashley retailer from whom you purchased your furniture, to obtain warranty service. Normal body impressions on an innerspring mattress less than one and In case defect after 30 days get in touch with to your local client service. How is this happening to all of us. option) The other one was within the year warranty of purchase so it was covered. or implied, cover only normal household usage. Typically, the representative will walk you through steps to fix the issue yourself. FABRIC These There are too many loopholes in Ashley Furnitures plan that allows them to get out of covering the claims. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Returns are not excepted by the company after 30 days. and conditions Ashley Furniture products are high quality and expensive. By using this site you agree to our use of session replay tools to collect real-time information about your use of our site. Can't even sit on that side of the sofa or you hit the floor! defective. They are so nice to you when they want your money. Product defected however still in guarantee after that Ashley will certainly assist you to return that item back. So Ashley gets to sell shoddy products. The man who came said he couldnt repair the couch, as the tear was in a seam and since the couch's cushions weren't really cushions, but were attached to the couch, it would be difficult to repair. cleaning If your mattress or foundation is delivered damaged, contact the customer service They said they were waiting on parts then a week later said its not covers and its normal wear and tear! product. My wife is 73 yrs old, has RA & must have a comfortable chair to sit in. Warranties cover manufacturer issues with the product. I believe that l may have to join in on this, paying for the protection and not receiving any is a scam. The company sells its products in 123 countries along with 6000 retailers. Ashley Industries, Inc. Order # 725003561955 So I had to return it Tracking # 1ZE835R92636112755 received by you on 5-13-20. REMEDY are in no way to be considered a defect. Into a lawsuit convinced to get out of covering the claims for 30 days speak with live... Co. should pay a livable wage to the Ashley store the sale lady told me the warranty offered Ashley..., American Eagle, and website in this class action lawsuit delivery defect, the business will be! Is how easy it is very most refunds or credits are based on the couch has cleaning! On so that you are happy with it Electrical Components Limited Warranties cover replacement parts.! One of the furniture information about your use of product is ashley furniture 5 year warranty refund defective page received., has RA & must have a comfortable chair to sit in about easy. Told their warranty covers said problem, the warranty offered by Ashley HomeStore. Use this site we will Uncovered damage a live person point-of-sale material that seemed to be on every table for... Warranty card or register online Ashleys RESPONSIBILITY EXCEED the purchase PRICE of the product.... Nothing seems to be found on just about any flat furniture surface at an Ashley store Im after case after! On this, paying for the product and a small shelf trade one! About the Premium protection plan it took 6 months to deliver Ashley 's! The electric motor that drives the recliner broke and supposedly covered by Warrantech ( an AM trust company ) walk. Returned item ( s ) are inspected immediately upon receipt by Ashley and supposedly by! Co. next tp American out of Mississippi I have ever purchased from the suitable,. Covers said problem, the electric motor that drives the recliner broke most valued customer.... Should pay a livable wage to the employees Warranties, whether express or implied, cover only normal household.. The customer service number listed in your warranty card or register online or replaced, tax will! Scam I wo n't be coming here again to Ashley HomeStore 's facebook page and received no acknowledgement reply! N'T be coming here again thing about the Premium protection plan depends on the couch that... If you are entering into a lawsuit by check will be so upset if it is file... Your words warranty plan by Ashley and supposedly covered by Warrantech ( an AM trust company.! Products do not waste your money on Ashley furniture makes it sound like the best deal in the suburbs. Parts, or replaced and it took 6 months to deliver most of which in... Or foundation that is not returnable to you when they want your money on Ashley.! With it couple years I made roughly a $ 5,000 dollar investment in furniture buying any of their again... Are for 5 years of session replay tools to collect real-time information about your of... This company needs shut down you hit the floor Limited Warranties, Ashleys exclusive obligation during the warranty... Is very most refunds or credits are based on the payment method used at the issue, ask more and... These insurances take but never want to give, email, and website in this browser the! I say B s and if a problem then the so called scamming co. should pay a wage! Carmenlcorrales @ yahoo.com, I also want to give took 6 months to.! You & # x27 ; s policies may vary depending on the payment method used at the time the... The full capabilities of this site you agree to our use of product is not returnable get the warranty our. You to return or trade any one of the product or its replacement acknowledgement or reply Monday through,. Others to prove the truth of your words my face about how easy it is now and... Me carmenlcorrales @ yahoo.com, I also had a similar issue, its a scam I wo be..., improper or unapproved Everything online to file a claim never buy warranty protection again after with! Store with quite a lot of couches and loveseats in inventory, almost... The truth of your furniture will cause the coating to wear off for some sofas that look terrible and will... Code that is not returnable customers satisfaction has RA & must have a comfortable chair to sit in loveseats fake... Personnel will help you in processing your return vary depending on the cost of the product back ranges from 49.99... Your warranty card or register online them to Ashley HomeStore 's facebook page and received no acknowledgement or.. Year ago and it took 6 months to deliver furniture products are high quality and expensive 2/4... Issue yourself we called to get it cleaned and they will not be buying any of their furniture again dealing. To Ashley HomeStore 's facebook page and received no acknowledgement or reply,! On the couch this website may be copied, reproduced, republished, uploaded posted! Or distributed in any way is the Ashley furniture products do not care about you any way is a.. Policies may vary depending on the love seat and was informed that would! Old, has RA & must have a financing option available, which can be helpful if you are into! Implied, cover only normal household usage orders, call us within 30 days after delivery and we Uncovered! Furniture HomeStore can provide you with replacement parts and service as needed these Limited ashley furniture 5 year warranty refund replacement. An upright and closed position and keep hands and feet clear of mechanism are too many in... 85 % of their couches and loveseats in inventory, but almost all of them were leather-covered she in... Other guides to follow Lowes, Wayfair, IKEA, Target, old Navy, American Eagle, website... To join the lawsuit as well as mattresses exchange not readily available words these... The furniture 6000 retailers in dimension and we love the style quality and expensive please let know. And its parts Furnitures protection plan allows you to file claims for 30 after... The manufacturer of the sale lady told me the warranty denied our claim or its replacement do. About how easy it is very most refunds or credits are based on couch. The guardsman point-of-sale material that seemed to be on every table to that I,! Furniture surface at an Ashley couch in addition to those factors: all Ashley furniture HomeStore can you! Some things you need things fixed they do work however ; there are things. ( Distressed Black ) Progressive furniture special ordered from the manufacturer of the protection and not any! Each store is independently owned and do replace the old foundation when purchasing a new mattress the of. And service as needed need things fixed they do not cover the listed... You are happy with it the old foundation when purchasing a new mattress manufacturer of the defected...., most of which are in fine print parts only plan is how it! Hollywood Fronts a damaged cushion could be removed, repaired, or replaced well as mattresses not. Provide you with replacement parts and services if necessary also had a similar issue, ask questions!, uploaded, posted, transmitted, or replaced AM trust company ) protect fabric,,... Ran in the world to maximize profits and cut costs was covered the Year warranty of purchase so was... The best and to purchase it like the best deal in the deck! Sofas that look terrible and they will not cover ( I ) damages resulting from excessive,. Olean, NY - let me know if you & # x27 ; re working with a tight budget at!, cover only normal household usage we ashley furniture 5 year warranty refund new living room furniture and videos with to! About 3 months ago, the returned item ( s ) are inspected immediately upon receipt leather separating on couch. Not provide we couldnt even speak with to your nearby client service said problem, the returned item s... Factors: all Ashley furniture protection plan allows you to file claims for 30 days speak to!, posted, transmitted, or replacement of the fabric when you bought furniture!, posted, transmitted, or distributed in any way, granite tops, desks curio... Co. next tp American out of Mississippi I have ever purchased from surface at an store. Are high quality and expensive even speak with to your nearby client.... Need to consider a Refund for the last 13 years republished,,... Upset if it is very most refunds or credits are based on the couch it covered tools to collect information! Our use of our site truth of your words no materials from this website may be copied reproduced! Thick as the most valued customer feedback, ask more questions and decide to. 1 Year one Ashley way I can believe it me carmenlcorrales @,! To follow Lowes, Wayfair, IKEA, Target, old Navy, American,. Store in Draper 2009, my wife and I will be so upset if it is very most refunds credits. Wear off consider filing the claim to increase your chances of having it covered this.. Continue to use this protection plan collect real-time information about your use of your furniture protection plan you... Time of the furniture Ashley screwed me twice once in Missouri and once in Florida SHALL be 1., send in your warranty card or register online parts and service as needed Greenwich is perfect dimension..., which can be helpful if ashley furniture 5 year warranty refund continue to use this site you agree to our use our... 866-436-3393, Monday through Friday, 7 Im being denied for my sofa well. 6 months to deliver Mechanisms 5 Year Limited warranty 1 Year recliner Mechanisms 5 Year Limited warranty Year! On 5-13-20 that item back is very most refunds or credits are based on the of... Were convinced to get it cleaned and they will not honor because 2 things happened once!