Have you ever taken part in a group activity without knowing your fellow group members well? In total, allowing for discussion, we recommend allowing 20 minutes for completion. '", The first speaker refutes this with an "I meant" statement. Create an account to start this course today. You can take real AITA scenarios and act them out, with the same analysis and judgment at the end. In this scenario, you pick two employees or two teams and put an issue in front of them. It is a good alternative to the Goldilocks exercise. 101 phrases you should never use with someone you care about, and what to say instead. You can have participants talk through the scenario, or act it out. Guest Contributions - Conflict Management and Conflict Resolution, How Fighting Dirty At Work Can Be A Career Stopper. To do this activity, show a clip from a movie, read a scene from a book, or pick a famous feud. Ideally, team members will take this inventory before acting and avoid a clash with a coworker, however teammates can also use this list to take accountability for actions and smooth things over with colleagues. 1. 2. I have used this in call handling training as well as to reception staff. Group Size:This module can be used with groups of up to 25 participants. Sometimes, a conflict is beyond control in the moment, and teammates merely need a way to vent aggression over the situation instead of taking frustrations out on teammates. Angela has a Master of Fine Arts in Creative Writing and worked as a community manager with Yelp to plan events for businesses. Ask them to pair up and between the two of them they must decide on the best 4 words out of the 8 they have written down between them. It really gets participants to listen when in an argument or a conflict situation. In total, allowing for discussion, we recommend allowing 20 minutes for completion. 1. Time:This exercise will take about 10 minutes to complete. Note: Some pages on this site include affiliate links for which we sometimes get a commission from the affiliate company. This module is also suitable for remote/virtual delivery see separate note. Company Number: 06680497 VAT Number: 422947194. Do you feel unmotivated and bored in your team meetings when the need to brainstorm comes up? Here is our list of the best conflict management games to play at work. Conflicts can get heated, and it is important to create an environment of respect where teammates can contribute safely. As a trainer, I really enjoyed behind able to pick something up and run with it. Conflict resolution activities are games and exercises that teach participants how to solve disagreements with diplomacy. - Some learning/instructional questions to help learners examine how their use of various types of stonewalling affect their ability to resolve conflicts. Excellent!!! This is great to use for Presentation skills, Train the Trainer, Assertiveness and Selling Skills. The powerful exercise brings to life how easy it is to make stereotypes and then generates powerful discussion around how this happens in the workplace and the impact it has. Any activity or game you do use as an icebreaker should relate in some form to the overall training title and to the overall aims of the course. You'll Need: Nothing other than the materials provided. I used it recently when the rather cocky 'I'm a brilliant manager' delegate got only 3 right, and the rather shy, newly promoted manager got 11/12. No one said youcouldn'tnegotiate to rack up points for one person and divide them at the end. Typically, there are three possible responses. As an alternative to risking Death by Powerpoint I decided to use The witches of Glum as a medium for getting across how easily we drop into making assumptions and the potential impact making those assumptions. As in, "You heard 'you're working too slow,' but I meant 'I need to know a timeline so I can plan the rest of my day.'". Before I run this activity I get the delegates to score their current listening skills out of 10, and then once they complete the activity then re look at their score to check this is a fair assessment. "Blow Wind, Blow!" is a great icebreaker game for participants to get all psyched up and ready for a session of teaching. A cold wind blows for anybody who does not like to argue. Your employee turnover will rise if people don't enjoy being at work, and your organization will repeatedly suffer the disruption and costs of replacing employees. One of my favourite Trainers' Library exercises that never fails to get people thinking, usually in Diversity training. Use hypotheticals and genericized stories instead. Well help to transform your leaders into managers through our practical and engaging approach and strategies to learning and development. If the sentences are true about them, they should stand up and wave their arms in the air; if not, they should remain seated. We had recently introduced customer service standards and to bring the policy alive rather than just sit on a shelf, I ran a team training morning session using Goldilocks as part of the session. These sheets of paper can be taped to a board or somewhere in the classroom. The other person will then either just answer the question or answer and follow up with another question, but which must build on the previous question. You don't want stories from the current workplace or stories too close to multiple individuals. In total, allowing for discussion, we recommend allowing 15 minutes for completion. This means asking each other questions about their items, listening to the answers, and coming to an agreement between them. I then quiz them - and many STILL make assumptions even though they've taken notes (eg the King is old). I grew up in a home with a lot of conflict. Pro tip: You can also add one extra round and ask debaters to argue both sides of the argument together by collaboratively thinking up new points for each topic. Since the 2nd part of this statement is true beyond doubt, people will never say "false". Simply make a timeline, then add each relevant event. It is, after all, fake money and no one is going to lose anything at the end of the day! Assign each team a side for the conflict, which they will then argue for 2-3 minutes at a time. Help everyone speak up and be heard. Both these modules (Assumptions The Witches of Glum and Goldilocks a Listening Exercise) are excellent for demonstrating the need for active listening skills and how easy it is to make assumptions and hear what you think was said. You found our list of the best conflict resolution ideas. Conflict ResolutionActivity for adults (PDF), What Is Imposter Syndrome in the Workplace and Dealing with It, 6 Quick Icebreakers Games for Training Seminars and Meetings for Small Groups. Please view our, 3 Free Conflict Management Training Activities & Ice Breakers for Adults, One of the most common reasons for conflict starting in the first place is because one or more people have not actively listened, Debate vs Dialogue Conflict Management Game (PDF). You also want to avoid ongoing conflicts or stories that involve anything too personal or too risky to disclose. By clarifying desired outcomes from their work together, participants can begin to build an agenda that seeks to affirm those desires in practice.". You'll Need: A single apple (or other type of fruit) for your participants to see. Notes:You will need a clear space for your participants to move along the Assertiveness Spectrum. Luckily, rage rooms are all the rage these days. For example: "The king was an old man who could no longer walk." The delegates have found this to be amusing as it is a clear break away from the business theme of other exercises. Great to use for management programs and communication or for teambuilding. Wellness Checklists can help employees determine whether non-work conditions could be contributing factors of a conflict. I have read the questions out from the materials and this worked just as well as writing them all out on the flip chart. Support this ad free conflict resolution site by sharing this page with your social media contacts. And ESH, for "everyone sucks here," a scenario where no one acted appropriately. AITA is short for "Am I The A**hole?". How did you feel about each situation (debate vs dialogue)? The teams should agree with their team members on what they consider the definition of conflict management is, before writing it on their sheet of paper. It was a great time-saver. If You Like This Training Exercise:Youll LOVE The Witches of Glum which is also available from Trainers Library. In fact some people had been quite arrogant in their assumptions intially and quickly realised that this resulted in their undoing! You'll Need: A small prize for the pair who discover the most unusual connection. Normally both parties are hell bent on winning that they dont listen to the other person because they are too focused on what they are saying next. Content Expert at teambuilding.com. Use the same style of debrief questions as above. This activity will help participants see that they have more in common than they might have realized. Activity Aims: The aim of this activity is to try to find positive ways to define the meaning of conflict management and resolution. All rights reserved. Google+ I have recently used this exercise to introduce a session on cultural differences as the organisation was transferring its HR shared service to another country. Successful eyeopener about the danger of making assumptions. Not much preparation needed yet so effective. Make-believe | 7. Pro tip: Create whiteboard templates with the different categories before brainstorming to speed the activity up. I've used this in a number of different sessions where it was important to highlight the amazing ability people have to fill in the gaps of the story with their ideas and remembered bits of old fairy tales. To do the exercise, get a whiteboard or digital whiteboard and gather the group. There is a lot you can do with this, but it's a very telling exercise when it comes to conflict resolution.". I then have a discussion with the group asking them why they made the assumptions and it really makes them think about it. Included in this bundle:1. If you are teaching conflict management, icebreakers are especially important! Two truths and a lie | 4. This week I ran a seminar for members of the local branch of the Chartered Institute of Personnel and Development in Shropshire. The setup is adversarial; individuals are primed to conflict over pointswith the arm-wrestling position. To identify situations where participants find it difficult to be assertive. This was an effective module near the beginning of the course; the delegates had an increased awareness of natural assumptions and listening skills which effectively introduced further modules within the course. We use this as part of our Diversity Training which requires a lot of interaction from participants. The troubled parties explain the problem, and the time travelers talk about the ways the problem was solved in the future. At the end of the exercise, start a discussion with the whole class. Ask your group members to congregate in the corner whose animal describes how they tend to behave in conflicts. After the allotted time is up, have one person from each group, say aloud to the class, what their definition and positives and negatives were, that they listed. You earn a point if the back of your partner's hand touches the table. - The Time Management Icebreaker. Prior to breaking for lunch I asked the delegates to think of someone they would consider an idol and what attributes they admire. How would you behave in real conflict situations? Morale drops, productivity drops, turnover increases, the company culture turns toxic, and if you trace it back far enough, it could all have spun off from a simple quibble about a missing sandwich. Then hell want to look in a mirror to make sure he doesnt have a milk mustache.. Really great exercise and would highly recommend. If you are offering conflict management training, these 5 activities should be useful for you. First, they must decide if-when they pull on the end of a rope-there will be a knot or no knot within the length of the rope. Really makes people think about their active listening skills. Each pair has 5 minutes to win the argument. Is it difficult to listen when somebody disagrees with you? Statements might include: To unlock this lesson you must be a Study.com Member. I find it really easy to then link this exercise in to the types of calls that my delegates make or receive, especially the common ones where we can assume we know what it is about and how to resolve it without stopping to listen to the customer. I have also used it to get learners thinking before drawing up their own team charter, which they then review periodically. The Big Book of Conflict-Resolution Games - Washington State University Our Management Training solutions range from open courses which are delivered in London, Manchester, Birmingham and Coventry through to Management Development Programmes. Time:This exercise will take about 10 minutes to complete. 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