Ill just take it back, I cant fix it and they have no idea what they are doing. Once the gateway has finished its reset, use your smartphone, tablet or PC to confirm your Comcast Xfinity Wi-Fi problems are fixed. I can no longer view any live tv, dvr recordings, or on demand since app version 6.1-6.2-6.3 on only 1 device. Do you have a physical box you can try those recordings on? The error code RDK 03117 occurs when the primary X1 Cable Box is not getting any transmission. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Also, let us know if the workaround fixed the issue in the comment section down below. Use chat support to get help with your Comcast Xfinity problems. Xfinity is available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Mexico, New York, Oregon, South Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Washington, D.C. The good news is that you can fix most Xfinity errors in different ways, depending on the code you receive. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. When you sign up for an internet plan with Xfinity, you get a free self-install kit. Restart your device and try opening the channel again. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Ill watch the whole episode and then it takes me back to the screen where I can rewatch that episode it immediately throws up 2 options "keep the episode" or "delete it" how do I get the stupid thing to go away. It drops my service every 24 hours. I wanted to reach out to see if the tech was able to resolve your issue, if not feel free to reach back out to me here I'd love to help :), Xfinity technician just left found out that there was a dongle attachment on the service module for the main line for the neighborhood, after the technician removed the dongle the Xfinity stream app was working perfectly fine, What up everyone, through the stream app I go to my recordings (put my favorite show on, Dr Phil!!!) Learn more about this limitation here, toward the bottom of their support article: https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku. After failed negotiations to waive the fee, I said I'd try some other things. Customer service has mostly been unsatisfactory, engaging in too much idle chitchat without real problem-solving. This could take a few minutes. Manufacturer support & warranty resources, https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku, RESOLVED Service Interruption: Youtube channel playback, Youtube Not Connecting despite excellent WiFi strength. Comcast just kept me on hold for over a half hour talking to me about service. This happens regularly now, started about 2 weeks ago. Heres how to fix Comcast Xfinity problems that interrupt your favorite shows, leave you without a working guide and break On-Demand streaming. Here is how: You can also reboot it from the device settings: Your TV Box will resume playing the last channel. With more information, we can assist you further. We may earn a commission for purchases using our links. If youre having Comcast cable remote problems, dont worry. Note that Roku shows: If your Xfinity account doesn't use the same email address as your Roku account, you must select "Use different email". Your Comcast Gateway is both your modem and your wireless router, so any Wi-Fi problems you have are because of it. Call the company at 1-855-399-1542 or talk to a chat agent at Xfinity.com to confirm theres an outage in your area. The XRE-00021 code is a tuning error. Xfinity offers the xFi Gateway, which is a router and modem in one. All versions worked/work fine on all our other devices (and the website on computers). Again, expect Comcast to ask for personal information to confirm who you are. In some instances, services may be available in part of the state but not the entire state. They raise prices arbitrarily and do not let you know. Install the app and run it on your device. Alternatively, contact the customer service team for further assistance or a quick fix. Otherwise, contact the support team for further assistance. We contact Xfinity many times on this issue and people at the billing department keep telling us that we don't have any services with Xfinity anymore to be billed anything, and no Xfinity services at our addresses for Xfinity to terminate for us to stop receiving Xfinity's bills. Two days later it drops again. Create an account to follow your favorite communities and start taking part in conversations. 8-702 There was a playback issue.Please try again ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Read: 8 Best Live TV Apps: No Cable, No Problem. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. But if that does not happen, consider activating the device. macOS Slideshows I purchased an High Speed 800mbps Internet connection with unlimited data.. About two weeks after use Xfinity would cut off my signal. Cookie Notice The PC shows that my authorization was successful, however the Roku gives me the error message saying "Unfortunately, we cannot support high speed data customers without a video subscription". Once youve confirmed the input is right, unplug your Comcast cable box from your power outlet. Start by getting an idea of just how slow your internet speeds are. I received error code XRE-10000, so I called xfinity. Although it may sound disheartening, the problem is nothing but hidden in your HDMI cable or remote. Comcast only has so many field agents working at a time. That includes the coax cable from the wall to the back of your device. If you are still experiencing an issue with authenticating the channel, you'll want to contact the channel provider support directly to inquire further. LKML Archive on lore.kernel.org help / color / mirror / Atom feed * [PATCH 5.3 000/344] 5.3.4-stable review @ 2019-10-03 15:49 Greg Kroah-Hartman 2019-10-03 15:49 ` [PATCH 5.3 001 Before I used Comcast I [had] an Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer gaming. 3) 30 days later during this past Christmas, they came out and said the street box has a bad amplifier that must be replaced. The Xfinity app is the easiest way to to manage your Xfinity experience, now all in one place. Greetings, @user_e1fcef! My internet connection is stable, I am hardwired and 5 feet from my gateway. Robot called back and asked if it turned back on, I said yes. I hope this helps. When you get error XRE-10000, it means your account is missing the correct rate codes. Follow the step-by-step activation instructions. Unsubscribe easily. Go to Recordings and select Recently Deleted. This doesn't seem right since I can get Xfinity Stream on my other devices with the same non-Xfinity internet service. Qwest TV and Vivaldi Channels Removed. Go to the nearest Comcast office or call 1-855-399-1542 to have a new remote delivered to your door. When I click on the application/channel I get a number and a message stating that I need to go to website xfinity.com/authorize. If theres no outage in your area, check all your cables. Check cable, tighten wire, the usually **. If Comcasts system is having issues, your On-Demand streams dont work. First, make sure the gateway is broadcasting a Wi-Fi signal. Our community is your official source on Reddit for help with Xfinity services. Do not recommend at all. I have had that same problem occur about once or twice a month for the last 6 months or so. We are thinking of reporting Xfinity to the FBI for them to run an investigation on Xfinity. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 6 Common Comcast Xfinity Problems & Fixes, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Make Your Internet Faster: Speed Up Your Wi-Fi, 8 Best Live TV Apps: No Cable, No Problem, How to Cut the Cord and Ditch Cable in 2018. I was told twice by two different representatives that I would receive a discount on my Internet bill because I switched my mobile service from Verizon to Xfinity. I worked in IT. We value your privacy. A link has directed you to this review. xFi Pods are Wi-Fi extenders designed to combat dead spots. In these cases, the channel will work on other devices, like tablets or phones, but it won't work on your Roku player. Move closer to the wireless router. There is no reason for Xfinity's previous customers to be stuck in such a crazy situation like this, which causes us bad credits and makes us look like we don't pay Xfinity money. The year we were with Xfinity was a complete nightmare and even when we were arranging to leave Xfinity, they were rude, condescending and abrupt on the phone. Next, make sure that theres nothing on your Wi-Fi network hogging the connection. I generally got 300 to 400 Mbps. Customers report mixed feedback on service as a whole, but many praise the reliability of the connection. Its most popular plan is 200 Mbps, which is ideal for households that frequently stream with up to eight devices. Read: 14 Common Netflix Problems & Fixes. Please contact the moderators of this subreddit if you have any questions or concerns. Download the Speedtest app to your Windows 10 PC, iPhone or Android device or use the Speedtest website. "We are so sorry.." Sure you are.. I've used the DVR function successfully for quite some time on my Roku devices but I've recently started running into playback issues. Moving? While some are straightforward and easy to fix, others do not tell you the problem you are facing. Another viable step is to replace your box and the connector on the coax cable going into the Box. I am able to install the Xfinity Stream app onto my Roku stick. I was finally able to enter the address without an apartment, but, lo and behold they had to escalate. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Run the Speedtest app again to see if your connection speeds have improved. I do have a subscription and verified that with Xfinity. 1) I had Xfinity replace the line coming into my home to the modem. If the gateway isnt broadcasting a signal, reset the gateway using the Reset button in the back. When it occurs, you will see the message There was a problem tuning to this channel. and our Do you have an Xfinity cable tv subscription, not just an internet subscription? It sounds like you've done a lot of troubleshooting and that it's working as expected on other devices in the home using the same credentials. Text chats are easy. New comments cannot be posted and votes cannot be cast. On-Demand depends on your equipment and Comcasts system working together. With slow internet, youre able to start videos, but count on them buffering every few minutes. I am using my own modem (Motorola) which is an Xfinity approved modem. The Xfinity error code APPS-04033 is synonymous with the streaming apps on your device. Xinifty is a joke for customer service, they can see I have called before.. Does not affect my iPad or my phone. It's so spotty and disconnects constantly especially the last couple months. Try browsing the internet with another device to make sure the problem isnt specific to the device youre using. Wait for at least ten seconds before plugging it back. If that does not work, contact the support team for further assistance. For more information, please see our You can also contact tech support for assistance. Allow a few minutes for the cable box to finish starting back up. I canceled Xfinity service and they continued to take money out of my account, When I called them they said that they would refund the Money but it would take 3 to 5 business days, I called my bank to stop the charges and they said it would take 7 to 10 days before I could dispute the charges. It occurrs when i try to playback a show recorded the night before. XRE-03007 occurs when there is a billing issue with your account. Check your cable connections and secure them tightly. Required fields are marked *. Turn off or unplug your modem and your router. For the Xi5 wireless box, ensure the device is not far away from a wireless gateway. Rated 1 out of 5 stars. The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill. StreamDiag.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Ive had xfinity tv service for a couple years now, and just this week Ive started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. not worth it. Can't wait to switch my service from Xfinity and Comcast. If you fix your problem, theres no wait time. Maybe your kids are streaming something . Unplug your Comcast gateway from your power outlet. Live tv is fine, as is anything streamed from On Demand. Many channels on Roku are developed and maintained by the channel provider themselves. Have you authenticated the channel with your Xfinity credentials? Also about 3 or 4 months ago I feel asleep watching something on my phone when I woke up the next morning I had realized once an episode was through it automatically played the next one. Restart your set-top box by holding down the power button for ten seconds. In your call, ask them to check your account and look at your MOCA network for technical issues. Plug your cable box back in. You have definitely come to the right place for assistance. You can also save money by bundling your internet with cable services from Xfinity. The xFi Gateway is a modem and router in one. If you get the REF CODE S0A00, it means you have not activated your TV Box, or you have lost the activation. From the box outside of the house, there is a ~20' run to a 2-way . Your connection speeds have improved, the usually * * talk to a chat agent at Xfinity.com to who. 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Votes can not be cast specific to the device youre using help with your account and look at your network... The error code APPS-04033 is synonymous with the streaming Apps on your device Comcast cable box finish! Cable from the box outside of the connection, toward the bottom of support. When I try to playback a show recorded the night before service they... Talking to me about service device to make the necessary payment, especially if you get the REF code,... Also save money by bundling your internet speeds are is ideal for households that frequently Stream with to... And votes can not be posted and votes can not be posted and can!