Dont waste money. Passport . Bad service - please know that you can do this on travel.gov US agency website and get an appointment with a local government passport agency. 0000007913 00000 n THIS COMPANY IS A FRAUD! That is where I started and have no idea when the website was intercepted by govworks, but I honestly believed it was a government site because of the information I was required to submit. I realized on a day I was to leave on vacation that my passport had expired. Plus, the company's phone reps were extremely helpful. /toronto gift show august 2022 / govworks passport refund May 21, 2022. what happened to brandon li oda she then put me on hold for another 15 minutes to get me an email address i could reach out to. 0000058937 00000 n Pricing on passport services through TDS is comparable to its competitors. The fastest service: We sent our materials on Tuesday; we had our passport in hand on Thursday. HPpuVr endstream endobj 34 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 4096/MK 49 0 R/P 14 0 R/Q 0/Rect[54.36 134.187 558.0 364.141]/Subtype/Widget/T(Refund Request Amount)/Type/Annot>> endobj 35 0 obj <>/Subtype/Form>>stream 0000017345 00000 n Suite 2 My local Post Office had no information on processing govworks passport documents and directed me to the main post office which is by appointment only. My trip was not until OCTOBER 2008. 0000049689 00000 n We sent information in but made a slight error (sent hand written instead of the printed ) was notified of the error . We use dedicated people and clever technology to safeguard our platform. 2. Never can get online. If you do not want to use the online form, you have the option of requesting your refund by mail. Second, once we commit monies and resources on your behalf, we cannot recover them. Now its two weeks before vacation cant get anyone on the phone or get a return call. On April 13, 2017 I applied for an expedited passport because I thought that I would need it in a hurry because I was traveling two months later. This is day time dacoity with all the money they take for this and not deliver on time as promised. Our service helps prevent common mistakes and expedites your application in as little as 1 week. 3. Then, I started calling my customer service manager and left her 3 voicemails and 8 missed calls. By agreeing to the terms herein, refunds are not possible for any reason beyond Expedited Travels control including but not limited to: 1. She then informs me that my passport is scheduled to arrive on January 7th, 6 days after I would return from my trip to Canada and well beyond the 6-7 business day window they had promised. She NEVER told me that I did NOT need to use their service. Under no circumstances shall we be liable for direct or consequential damages of any kind. 0000014574 00000 n The process is done quickly because the sole reason you hired us is to expedite obtaining your passport or visa. My post office told me to contact the BBB, but I wrote to Expedited Travel instead & asked for a refund. 0000014543 00000 n If the US or foreign governments suspend or reject your passport or travel visa application, govWorks will resubmit whatever new, modified . Delays in passport or other travel document deliveries. 0000003242 00000 n There was no link to a refund policy on the pages where I entered my account information nor after my account was created. Our expedited service commitment is to process your passport application within 35 business days (Mondays-Fridays, excludes federal holidays) from the date we receive your application at a passport agency or center (or from the date you request an upgrade from routine to expedited service). BT21 minini LEATHER PATCH - PASSPORT COVER. Please check your email for a confirmation message. It has been weeks and no return call or further correspondence. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They had exceptional customer service, but its hard to justify the cost when I now know that I couldve done this for less money through USPS (and gov works has to work with USPS on your passport documents). 0000034460 00000 n No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. GovWorks Powering the Vital Document Industry. I even called their representative, Stephanie Jackson, when I made the purchase. Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. 0000007541 00000 n -No life/work balance. 3. 01.Passports delivered safe, fast, and secure, 02.Customer Service available by phone, chat, & email, 03.Process made simple with easy to follow checklists. She didnt have to pay extra to process her passport. All my emails and calls went unanswered and they declined to give me a refund lol This company is a scam. This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. Please see the multiple complaints on the Better Business Page. You would think that for the price they charge, they would attempt to use the online portal in the messages column, or call if they don't hear back, before they just give up and let your trip pass by. YOU WILL LOSE ALL YOUR MONEY AND YOU WILL NOT GET YOUR PASSPORT IN TIME! 2. The story's a long one involving unresponsive web pages and locked document forms, a deadzone "customer service call center",several trips back to FedEx, unnecessary delays, etcetc, but just know you do not want to involve yourself with this shoddy "business", just get the forms fill them out and send them in yourself, it's simple, I've done it twice over the years and its painlessly easy. Within 72 Hours from Purchase Not Manifested, After 72 Hours from Purchase or Manifested. Any determinations made by the team will rest within their sole discretion and are not appealable. Now, with this exciting new service offering, AAA Travel helps make planning that next international adventure that much easier for our members. I did not knowingly submit my request to govworks.com courier services. 0000025039 00000 n All refund requests require the customer to complete an electronic Refund Request Form (RRF). Our order tracking system gives you updates on when we receive and ship your order so you never feel left in the dark. All Rights Reserved. I'm still waiting for a response and my cancellation doesn't even show in their portal. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. However, a non-refundable order remains active for 12 months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend. but no one answered the phone. No responses to e-mails. HPpuVr endstream endobj 20 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 57 0 R/P 14 0 R/Q 0/Rect[82.08 552.093 292.68 575.545]/Subtype/Widget/T(Email)/Type/Annot>> endobj 21 0 obj <>/Subtype/Form>>stream 0000058827 00000 n trailer <]/Prev 260675>> startxref 0 %%EOF 85 0 obj <>stream Cookie Notice 4. All Rights Reserved. RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. For business inquiries or general questions, feel free to reach out. To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going Date of experience: 07 August 2022 JC Jan Crossin 1 review US 3 Jun 2022 I had an excellent experience with this I had an excellent experience with this company. I used GovWorks service to renew my passport *** they charged me $147.00 on 9/15/2021. They lost my passport. The Post Office can take up to 11 weeks. It was supposed to take 2 hours for my documents to be ready to be downloaded. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. Utilizing state of the art biometric software, your passport photo is guaranteed to meet the U.S. Department of State passport photo . Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. The CAPTCHA code you entered is not valid, please reenter the CAPTCHA code. Double check all form fields and submit your request again. 0000014419 00000 n Thank you, we'll be in touch soon. I tried The best of them can also answer questions and make the process simpler. I filled out the paperwork, got a call from the company, and was told that I would not get my passport within 24 hours as advertised but it would be more like 5 days. I called my Account Manager a few more times. We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. 0000002369 00000 n 0000017222 00000 n Our expedited passport order system is simple our users follow 3 steps. Do Not Use! They told me I should get my money back from Expedited Travel. Fastport Passport can process a passport as quickly as 24 hours if necessary. SCAM. However, it is your responsibility to cover the cost of shipping such documents to us. While I did get my passport exactly 4 weeks and 1 day after they received it, this company is a scam. Save your money! 0000003964 00000 n 51.53 (a). You can get an expedited passport through our service. 0000014450 00000 n The passport application fee and the execution fee are non-refundable. Any ordered canceled and not under manifest is entitled to a full refund. If the US or foreign governments suspend or reject your passport or travel visa application, govWorks will resubmit whatever new, modified or missing documents may be required of you at no additional cost. SCAM! They said I filled out Starting at $109 + government fees. A request for this form does not guarantee a refund will be granted. OnlineExpeditors.com an online travel document and services company.OnlineExpeditors.com is a private company that is not affiliated with any government agency. While we aim to provide superior customer service, we cannot issue you a monetary refund for numerous reasons. Many of us have experienced the distress of realizing our passport isnt ready for an upcoming trip and, as a result, scramble to find a last-minute solution. This is not user error, but a false redirection by their technology. i wish i could give less than one star. there was an issue with my expedited application and they sat on the issue for two weeks without contacting me to resolve it. 0000007878 00000 n I now know that I could have gone to the post office and saved at least that part of the expense. OnlineExpeditors.com has a network of registered and licensed couriers nationwide that are able to get your U.S. passport expedited in as little as 1 week. We pride ourselves in providing innovative solutions to the entire Vital Document and Travel Industry. Refund Policy Any ordered canceled within 5 days and not under manifest is entitled to a full refund. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. Flight cancellations, missing flights, flight delays or other travel itinerary changes made by the airline or customer. Cannot believe I was dumb enough not to review them on bbb. We would love to chat. Overnighted the correct papers. You must understand that any government delay, suspension or rejection of your application will NOT entitle you to a refund. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I left a message. Prepare your application, get a photo, and gather supporting documents. It was guaranteed. Expedited Travel, LLC 2023. Launching in 2022 Bridging the gap between civilians and the government. 0000005241 00000 n I did use them to my disadvantage and delay. Note that the refund policy is not an actual "refund", but a voucher to receive other govworks services. THEY ARE UNETHICAL. 0000006663 00000 n Automation with our platform helps keep your exposure to suspensions or issues with a minimum. They speak with you if you want to apply, but then its difficult to speak to someone - once I stayed on hold for 3 hrs and finally someone came on and he said he will review the status and hung up on me. I SURE DID, TRYING TO GET OUT Share your photos and videos with others to prove the truth of your words. We save you time and a trip to the passport office. I went to the library the next day. 3. What a joke. All he cares about is gross revenue. This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. 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