Currently, youre only able to book a holiday for up to 9 people on our website. While there is normally a supplement for these rooms, the overall cost will usually be less than when a single person occupies a double room. 4. you will be required to follow local health authority rules. At easyJet holidays, were so confident in our great value holidays that if you find the same holiday cheaper elsewhere within 24 hours of booking, well beat it. You can visit our website,where youll be able to browse, tailor and buy your trip at the click of a few buttons. Im travelling on my own with children, is any documentation required? While staying logged in, once youve found the trip youd like to book and have reached the payment page, youll be able to use your credit as payment towards your holiday. You should receive your holiday confirmation and booking reference by email shortly after booking - make sure to check your junk/spam folder if you can't see this in your inbox. Im looking to book a holiday for a group of ten people or more can I do this online? However, if the disruption was caused by weather, industrial action, air traffic control restrictions or other reasons beyond our control, you wont be eligible for compensation. Instead, if youre on one of our beach breaks, well be on hand at the airport to meet you and get you safely on your way to your hotel. Make sure you have your 7 digit easyJet holiday reference to hand. Book your perfect package holiday now. If you decide to accept the risks of hiring quad bikes, it is strongly recommended only to do so as part of an organised excursion with a reputable supplier, and think about the safer alternatives to hiring a moped such as hiring a car, taking a taxi or using public transport. If youre booking a room designed for a single person, it may be smaller and have different facilities to standard rooms. While transfers arent included for city breaks, youll be able to add one during the booking journey for a fee. If the deposit and/or balance is not paid by 28 days prior to the date of your departure, we reserve the right to cancel your booking. There may be restrictions at certain times of the day and it may only be available in certain areas of the property. Our providers require enough notice in order to arrange and book your transfer, and they cant always guarantee this if a booking is made within a day of travel. Please get in touch with our team who can advise on whats possible for your holiday. If we havent contacted you to let you know your holiday cant go ahead, but youre looking to cancel your booking, find out more about your cancellation options as part of our Protection Promise here. The description for my hotel looks out of date? To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. If you havent received this but you made a note of your booking reference, you can login to your account and view your booking, where youll also be able to see and download your travel documents (including your ATOL certificate). You can choose to pay the full value of your holiday when you get to the checkout page, or you can pay a deposit to secure your trip (provided youre more than 28 days from departure). At a technical level, a chatbot is a computer program that simulates human conversation to solve customer queries. 2. Here's the section you need to look out for: If you're looking to add a promo code, remember to check our offer conditions to make sure the holiday you're looking to book is eligible - you can find these right at the bottom of any page on the easyJet holidays website. When and how can I purchase a large cabin bag? Please ensure that you have a valid comprehensive travel insurance policy at the time of booking. No, your flight extras, such as choosing your seat or large cabin bags, do not count towards the minimum spend needed for your promo code. You can either put your credit towards booking any holiday available on the easyJet holidays website, or towards the balance of an existing booking the choice is yours. This deposit amount is decided by the hotels directly rather than by us. If youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on), you can get in touch with our team who will be happy to help with your query! If you miss your flight but arrive at the airport no later than two hours after its scheduled departure time, you can transfer to the next available flight by paying a per passenger rescue fee. Prices apply to 2 nights stay departingbetween March 2023 and May 2023 from various UK departure airports with easyJet. You can apply for a GHIC on the NHS website. My hotel is closed / my flight is no longer operating what happens now? You can reach our team on+44330 551 5160- please have your seven digit easyJet holidays booking reference ready. To make your claim, please fill in our EC261 compensation claim form. HubSpot Chatbot Builder: Most User-Friendly Chatbot Builder. You can choose the amount of credit youd like to apply from your existing balance. What types of transfers can I get on an easyJet holiday? That's why all easyJet holidays are financially protected by the ATOL scheme by way of our ATOL, license number 11694 issued by the Civil Aviation Authority. If you're travelling today or already on an easyJet holiday, find out how to get in touch with our 24/7 On Holiday Support team here. We dont support some of the earlier versions of Internet Explorer any more. Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may participate in. Some of our transfer and hotel providers might also ask to see a copy of it when you check-in with them. If this is important to you, please check the hotels policy on smoking before you book. If you have any questions about our flights or managing your flight as well as info on Yes! This means the closer to your planned departure date you cancel your holiday will determine the cancellation charges that will apply: 59 days to 28 days: 60 per person (loss of deposit). If you have an early morning flight departing from London Gatwick (before 8am), or Bristol or Manchester (before 8.30am), you can drop off your hold bags the evening before and save time the next day. Sometimes restrictions apply to some rooms. Usually these taxes contribute to the local infrastructure and tourism development and are payable locally when checking into your hotel. Prices are subject to change. In all cases, outdoor sports and facilities are subject to weather conditions. As part of our easyJet holidays Protection Promise, if you havent paid your full balance and want to cancel your holiday 60 days or more before you go, well return your deposit back to you as easyJet holidays credit - provided it's the first time you've cancelled. easyJet holidays Ltd (ABTA Y6633) is ATOL protected (11694). We'll send vital information about your holiday to the email address you provide, and you'll be able to use it to manage your booking online. What happens if I have an issue with my luggage? . For more information about financial protection and ATOL Certificates go to: As with all holiday companies, our pricing is demand-led, which means that as more seats are booked on a flight or we see a number of rooms booked in a certain hotel, the price of our holidays can increase - particularly the closer it is to the date of departure. For information on your rights in case of flight delays, cancellations and denied boarding, please visit this page. We pride ourselves on being a modern holiday company. Please check to ensure that everything is listed on it. Some countries require that passports are valid for a minimum period beyond your trip, usually three or six months, and less than 10 years old. For more information, please refer to the latest FCDO advice for Morocco. If youd like to visit particular attractions, we recommend that you check their availability in resort as they may have to close at short notice because of the weather or for routine maintenance. While all holidays include 23KG per person (excluding infants aged 0-2 years, unless they have their own seat), you don't have to take your full allowance - or any bags at all! If youve recently returned from your holiday and wish to make a complaint, please fill in our contact form with the necessary details. Booking Conditionsapply. Where can I find the latest travel advice? Can I add luggage for my children or infant? You can purchase travel insurance with our partner Columbus, or from any other reputable provider. WebOur easyJet holidays chatbot can help you with a range of questions TRAVEL ADVICE & SAFETY To prepare for your trip abroad and find useful information about safety, health, While a number of hotels that we work with are able to accept bookings for stag or hen dos, this isnt always the case. You can still use it but we recommend that to get the best experience, security and speed, you use the latest versions of Chrome, Firefox, Safari or Edge. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight to select these extras. Booking Conditionsapply. Then, choose the Send message button type, and save settings. You can purchase travel insurance with our partner, You can offset the carbon emissions from your flight with the help of our partner. Our easyJet Chatbot is now available on easyJet.com . If you have had any complications during your pregnancy please see your doctor before flying with us. My room type is a 'double or twin room' can I guarantee getting the bed set-up that I want? Welcome chatbot. Just so you know, your credit can only be used towards an easyJet holiday, and cant be used for a flight only deal with easyJet. Hotels may reduce the services and facilities available to reflect the number of guests staying at the time and local weather conditions. Coming home: Access to all-inclusive facilities after you've checked out varies by hotel, but they will often provide this service until your transfer picks you up for your flight home. Resorts: In low season, resorts can be quiet with some local restaurants, bars and shops not opening. Offer may be changed or withdrawn without notice. Chatbot Conversations. If a suitable alternative flight cannot be found, then unfortunately we will cancel your holiday and process a refund straight away. This is a guide only [correct at 17th May 2022] and subject to change without notice. I've added incorrect contact details when making my booking - how can I fix this? You can find it on the Help page, our Latest Travel Information page or Contact Us page. Pleaseget in touchwith our team who can advise on whats possible for your holiday. The Foreign, Commonwealth and Development Office (FCDO) website offers up to date travel advice for all holiday destinations including entry requirements, medication restrictions, health, health and safety, security, local laws, local customs and much more. Building work: Theres a possibility that building work may be taking place as resorts and hotels continue to develop. Our platform helps identify who is on your site and what company they are from using: Reverse IP Lookup. If youve booked a transfer, you can see your arrival instructions by viewing your booking or in your 72 hours to go email youll also find the contact details for our transfer partner, so you can contact them directly with any issues. y clicking this link you will be redirected to a page managed by our 3rd party partner South Pole. It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and / or to comply with any health formalities required. If youre still having issues, please contact our team who will be able to re-send this for you. What documentation do I need for check-in? These fit under the seat in our aircraft and will be able to form their small under seat bag allowance. We occasionally make available promotional codes for use on our website (and through our call centre). Its important that you do give us the opportunity to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. What can I do if I have dietary requirements? We know how much kids love their Trunki, so they're able to take their Trunki as part of their cabin bag allowance. Booking Conditionsapply. Well aim to respond to your complaint within 28 days. If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (max 45 x 36 x 20 cm) and this must be placed under the seat in front of you. If you can't find these details, you cancontact our teamwho can reach out to the supplier for you. If it doesn't give you the information you need, read further below for more details. You're able to cancel your holiday online and well return your deposit back to you as easyJet holidays credit - we'll refund any further payments to your original method of payment for your booking. One easyJet flight from Iceland to the UK made a 360 turn over the North Sea to allow passengers on both sides of the aircraft to see the spectacle. Drift: Best Sales Chatbot. Will I see any reps while Im on holiday? Your passport needs to be in good condition and signed. From our Best Price Guarantee, to the flexibility to change plans, youre protected with easyJet holidays. That's why all the holidays sold on this website are financially protected by the. To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. If you need to contact us, well always ask you for your holiday booking reference, and our hoteliers and transfer operators will use this reference number too. Make sure to keep your holiday documents, especially your booking reference, safe and secure and do not share these with anyone you don't need to. If youre still having issues, please contact our team who will be able to re-send your documents to you. Youll need to have some form of identification on both domestic and international flights. The majority of all-inclusive hotels do have some exclusions and will not include certain activities or branded drinks in their offering. Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. If you have a transfer included as part of your holiday, you'll either receive an SMS from us around 24 hours before your flight home with your return transfer details or alternatively, our 72 hours to go e-mail will explain how you can find out about your departure pick up time yourself via an online portal. Remember to take a copy of your policy with you, especially the emergency assistance contact number. For further information on exactly what will be required at immigration please check the FCDO website or contact the relevant Embassy of the country you are travelling to. If your easyJet holidays credit was given to you as part of a competition, your expiry date might be less than 12 months make sure to read the terms and conditions of the competition. Tracking gaining insights and consumer data. It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and / or to comply with any health formalities required. I'm60 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidaysProtection Promise. There are many different types of chatbots, but all of them operate much the same way. 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