I ordered an iPad through Mercari and the seller offered free shipping. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. But it appears as if everything is in order now. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Create an account to follow your favorite communities and start taking part in conversations. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. Wait 48 hours. Any ideas on how to handle this? 1099-K Reporting and Disclosure Information. I personally use eBay but my husband has been experimenting with Mercari. Thats scary and awful. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Update: the buyer informed me today that the package arrived. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? Not likely. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. That's shitty the buyer seems genuine so I'd hate for this to be the case. . The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. this is a question and various opinions are valid and necessary. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. Privacy Policy. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. thanks. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Checked everywhere and there was no delivery. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. In some cases packages say delivered while they are still in transit. On hold with USPS now to see what they have to say. I despise Mercari and will never use them again! Looking for other sellers who have experienced similar situations. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. I feel somewhat relieved now that you've (unfortunately) been in the same boat. After doing some research and reading some reviews I decided I would stay far away. Mercari does offer a $200 shipping protection with each order. This actually happened to me except I was the buyer. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Mercari takes about 2 days to respond. I was also charged the incorrect amount of money. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Please contact me back after you talk to your local USPS". yes I definitely wont. Had this happen a few weeks ago. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . The sale was almost $200. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. New comments cannot be posted and votes cannot be cast. The title says it all. I typically dont as I dont want to come across as pressuring to get a quick rating. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Michelle Wilson - November 8, 2021. Show more Is Mercari Legitimate? ', Press J to jump to the feed. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. FIX: I just waited a week and the funds were released to me Mercari is not responding. The buyer had one negative as a Seller. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. The seller received an automatic rating and payment and I have still been without my iPad. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. New comments cannot be posted and votes cannot be cast. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. Buyer supposed . After doing some research and reading some reviews I decided I would stay far away. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. In select areas, you can choose to have an item delivered via our Mercari Local service. Very likely to be actually delivered today and will update in tracking. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Create an account to follow your favorite communities and start taking part in conversations. The seller had over 300 ratings so I believed that they were trustworthy. I've had 2 sales on Mercari and both were purchased by scammers. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. Hoping for a happy ending to this problem. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. The good news is that eventually you will be paid out either way. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. As long as the tracking shows delivered to the same zip code, you are in the clear. The tracking shows as delivered. Option 1. Performance & security by Cloudflare. I have this happen all the time. Some buyers do claim this as a scam, but this is truly not always the case. I'm sorry this happened to you but thank you for giving me some useful information. Cookie Notice Therefore, if your order is lost or damaged in transit, you should be protected. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. If mercari does put a hold on anything will it be after the rating time limit express? The buyer got paid after three days and I was still charged. I have the tracking number though, and it says the package was . very good point. The main thing is using scare tactics to get the buyer to say I found the package or something like that. I really feel this could be a scam. You can email the site owner to let them know you were blocked. Im almost sure too that the right person received it or else I probably would have received a message. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. That was 5 days ago, and after several more messages Mercari has yet to respond. 'In honor of imnotlegolas for starting this subreddit. Not happy. 'In honor of imnotlegolas for starting this subreddit. ', Press J to jump to the feed. Any advice is greatly appreciated. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Jeeze. 1. I insured the package at full value. Payments are processed on the site, preventing fraud or scamming . If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. I just worry about package theft and stuff. So, I go into my post office and talk to the clerk. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I have the tracking number though, and it says the package was delivered. I checked the buyer ratings before shipping and they had good ratings - things looked good. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? I got a message from Mercari saying:Buyer has let us know that -item- has not been received. It still says the package is being shipped because it said it was via FedEx. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. Mercari is not as "buyer friendly" as eBay. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Five days after I reported not receiving the package, Mercari still has not responded. **However, I was never given my payment. The police could ask for that to help find the thief. 2. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. this is a question and various opinions are valid and necessary. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Always do this as the seller. Is this a scam? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. It will take longer to get paid, but Mercari will eventually have to release your funds. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. Internet was a no go.I am at the Post Office to see whats up. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. My buyer claims they didn't revive a package UPS says was delivered. Thanks to all that responded, very helpful! Package was delivered yesterday. My husband and I are relatively new to this scene. thanks ! Click to reveal Reddit and its partners use cookies and similar technologies to provide you with a better experience. I shipped out a piece of jewelry. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Items that are not claimed within 10 days will be destroyed. 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