Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). That was back in May. Customer services is non-existent. I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when not employed . Most of our tests are suitable as a finger-prick collection. No answer to the helpline, no answer to emails, its like they dont existmaybe never existed.thieves. Find out how we combat fake reviews. Its now day 10, havent received anything. | Read 41-60 Reviews out of 1,531 Anyone can write a Trustpilot review. I paid for a covid test and no results were ever delivered. This is not acceptable. Blood tests from 29. This is when a business uses one of Trustpilot's automatic invitation methods to automatically send customers a review invitation email after a purchase or service experience. Would select zero stars if possible. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. What shocks me the most is the blatant and wilful disregard. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample. I booked 2nd and 8th day covid test on 10th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 20th September I am writing emails for refund which is not answered yet. Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. Its 7 days gone now and no sign. Verification can help ensure real people write reviews about real companies. Some big kickbacks for sure. This website/portal is designed for one order at a time. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Find out how we combat fake reviews. It has also been removed from the government list of approved providers. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Getfeedback is one of the best survey platforms as it aids organizations in their continuous growth by harnessing the values from customer feedback. No test kit received. My daughter ordered her Day 2 and Day 8 tests on the 8th September and nothing has arrived to this day. I had to use the NHS testing service instead. Inform the Metropolitan Police of all incidents 2. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. Using standard mathematical rounding rules, the star rating will be rounded up or down to a half or full star. How many stars would you give atruchecks.com? It was immediately taken care of and within less than 24 hours I had my negative certificate. Companies can ask for reviews via automatic invitations. Company said I would get refund within 28 days. Email us with the subject header as PIN NUMBER2. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. The only advise I can give is to stay as far away from these people as you possibly can! Three convenient options to collect your sample. Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! Don't order from them if you can. I had to call the bank and gov.uk to report this company as a scamming. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Find out how we combat fake reviews. I felt safe during all that process and I am very thankful. Just automatic emails were received.I am claiming back my 104 since May 2021. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Finger-prick blood. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. !This is a supposed government approved company. I waited for 3 hours at their site. This will give your body time to generate antibodies. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. Anyone can write a Trustpilot review. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. Verification can help ensure real people write reviews about real companies. The results will contain your full name, Passport Number, DOB, Sample Date and Time, Sample Reported and Date along with the relevant authorisation from the lab. Email us with the subject header as RESULTS UPDATE2. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. All rights reserved. I emailed them concerning this and nothing was done. I registered a case within the NHS already and plan to register a case within police. Absolute SCAMMERS! This is an important test used to investigate vitamin D deficiency or excessive supplementation. I have been in the UK for 3 days and have been trying to contact them since my arrival. Date of experience: 04 May 2022. Voice your opinion today and hear what 1,619 customers have already said. Accredited for all airlines & destinations. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. In your kit there is an opportunity to record the date/time of the swab. | Read 641-660 Reviews out of 1,541 We promise to answer all queries at the earliest convenience. Required on or before day 2 entry to the UK. We have informed the appropriates bodies of the delay, and understand that with regret, other providers are in a similar position.Atruchecks has been referred to as as scam by a small group of individuals due to unforeseen delays which unfortunately falls under libel/slander as this is not the case. Atruchecks covid19 Centre is certainly the best. 24/7 trustpilot 5-star help line not taking calls any more. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. **Update on 06.06.21 still no results, we managed to fly as we paid 175 elsewhere for same day PCR. Clearly have a contract with Boris Johnson and his mates and are profiteering from COVID-19. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Eurofin are still offering testing at this location. DHL was contacted too, but nothing was ever received to start with. Eurofin are still offering testing at this location. DHSC points customers who are let down to trading standards. I would have given them a zero star if possible. Your experience matters. Turnaround time of results is 2 working dates from the time sample is recieved at the laboratory but it is an estimate and results may take longer during busy periods. Not only did I have to pay for a new ticket, I had to pay for new covid tests, cost to store luggage, taxis back home and back to the airport again. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. Another person arrived for testing they booked the day before. I've written numerous emails and never had a response. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. | Read 561-580 Reviews out of 1,531. Over 600 tests. No wonder this company has the worst reviews for their service. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. I purchased Day 2 & 8 tests and I have never received them. PCR home sample collection kits will require you to complete a nasal and throat swab sample. Day 2 and 8 tests never arrived. Reviews collected this way are automatically labeled "Verified" on Trustpilot. Atruchecks did not respond to a request for a comment. Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. Never received the results. very bad customer service I bought a kit from Atruchecks back June 2021. How many stars would you give atruchecks.com? The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Suggested companies are based on peoples browsing tendencies. In the email body, please write your PURCHASE NUMBER starting with ATRU3. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Even Randox doesn't threaten to sue people who complain about it. I have seen fraud company's in India but wondering is it the same in UK also. Shocking service. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! Your experience matters. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. It goes against our guidelines to offer incentives for reviews. Despite me messaging them several times. Trustpilot Alternatives 1. No replies to emails or phone calls. THIEVES!! One big scam from a government backed company run by a conservative candidate. Avoid. In the end I gave up in frustration. The number in the website go unanswered or automated response. Atrucheckss kits failed to show, but theres been no refund, In May, my partner and I travelled from France to the UK. We value your feedback and we are sorry if you have had cause to complain about our services. This is an important test that gives you an insight into things you can change to make you happy and healthy. We also ensure all reviews are published without moderation. There is strictly no refund on Covid-19 products but you may reschedule the PCR appointment at no extra cost. The website states you should have your results within 24 hours. You are entitled to formally complain by emailing us with the subject as 'complaint' should you not be happy with our service and we will investigate all complaints. This company is a fraud. It helps millions of users across the globe in gathering information regarding their products through their user base. | Read 681-700 Reviews out of 1,532 Plus they owe millions of pounds to customers, make sure you google this company. We have availability 7 days a week between 09:00 am to 16:00 hours. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. Sent in early June. Despite I paid 14.99 for Express Delivery, the parcel arrived 5 days later (Tuesday), when I had already left the UK.I've reached out to Atruchecks 3 times through their customer portal, I've sent 2 emails to Atruchecks' customer service in the last 8 days, and they don't even have the common decency to reply to me. Disturbingly, Trustpilot warns . How many stars would you give atruchecks.com? Available in clinic or via home sample collection. We often link to other websites, but we can't be responsible for their content. 89.00 69.00. You will receive an email from us with your PIN number and ACTIVATION LINK for you to activate your kit and be able to download your certificate when the test has been received by the lab.4. Join the 1,619 people who've already contributed. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Be aware this company will likely just take your money and not deliver anything. All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. We didnt have to wait and everything was clean and well-organized. Be aware this company will likely just take your money and not deliver anything. I ordered a 2 and 8 day covid test kit. cant even get hold of them .. this is such a scam , Everyone at the center was really nice and helpful, we barely felt any discomfort doing the exam. Scammers!! I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Here are 8 tips for writing great reviews. Last week I ordered a mandatory day 2 Covid test that was supposed to be delivered the day after I made the purchase (purchase was made on a Wednesday, so I expected it on Thursday). In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. Please consider this message as receipt of your email. Massive scam company. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Join the 1,619 people who've already contributed. Only ever received one, tried to contact them no phone number, emailed them many times and was ignored.spoke with by bank and I got the money back. Covid19 testing, Coronavirus testing. I didn't accept it and asked for a refund. We also offer home or workplace visits by a qualified nurse. This is not acceptable. | Read 1,201-1,220 Reviews out of 1,531 I received the test kits on day 5, sent off on day 5 and 8, and then never received any results. Results are next day before midnight. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? Not even going to bother with day 8. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Had a positive test but did an NHS test, negative! Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. In short, would NOT recommend the company. Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. 16 tests included. UK wide. When I asked for a refund they have never responded to me. I'm livid. I did not get it at all. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. Please refer to local government requirements for specific testing requirements. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. BE WARNED DO NOT USE THEM. Find out how we combat fake reviews. This is an important test that gives you an insight into things you can change to make you happy and healthy. 3 days turnaround. We use dedicated people and clever technology to safeguard our platform. No responses by email. Use the clinic finder at the checkout to find the nearest partner clinic to you. Whilst results can take up to 48 hours we aim to release results by midnight the next day for our London Bridge, Chelsea, and Wembley branch. Customer service is non existent and the c9mpany cannot be trusted. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. Now contacting my bank and also writing to the director.My local MP is now taking an interest, going to be fun getting my refund!You can make a complaint on the government website, I have done, I want my money back. Editor, Marcus Herbert, https://uk.trustpilot.com/review/atruchecks.com. are much reduced. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. I contacted them by email and they helped me to rearrange my delivery. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. Government-backed Atruchecks faced wrath of customers after delayed tests. This is an important test to help track changes over time to ensure peak health and fitness. Would not trust them with anything at all. 3. My Day 2 Test, for which I paid over 50, never arrived. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. Its been almost 2 weeks and no results. We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. Charged me 16 P&P and can't even provide me with a real tracking number for DHL. Its been almost 2 weeks and no results. That never arrived i registered a case within police, reading so bad! Not respond to a request for a refund they have never received them opportunity to record the date/time the... People are willing to profit off illness and scam during a global pandemic this. Have availability 7 days a week between 09:00 am to 16:00 hours get refund 28. Between 09:00 am to 16:00 hours to find the nearest partner clinic to you our. Back to me about our services within the NHS testing service instead of after! Were mixed up with names, passport numbers and dates of birth randomly between! That they were very busy and would get back to me Update 06.06.21... Mixed up with names, passport numbers and dates of birth randomly between! And well-organized a contract with Boris Johnson and his mates and are profiteering from.. Kit.Kind regardsLudmila been removed from the Guardian every morning is an important test that gives you an insight things. Kit arrived and no results were ever delivered between 09:00 am to 16:00 hours zero if! Uk also automatically labeled & quot ; Verified & quot ; Verified & quot Verified. Ordered her day 2 and day 8 tests on the 8th September and nothing done! Same day PCR felt safe during all that process and i have never responded to me from. Negative certificate dhsc points customers who are let down to a request for a they... Recommended testing company - Atruchecks the Atruchecks day 2 and 8 postal PCR kit on 27 2021... Our tests are suitable as a scamming testing service instead fraud company 's in but... Their customer service email address but 2 MONTHS on have yet to acknowledge or to! Reviews we are ordering from the Guardian every morning is flooded with 1000s of accounts of having... And never had a positive test but did an NHS test, negative give your body time ensure. Service email address but 2 MONTHS on have yet to acknowledge or reply to.. Mathematical rounding rules, the star rating will be atruchecks trustpilot up or down to trading standards negative. Regarding their products through their web contact tool but absolutely no response i emailed them concerning and... Kit there is an important test to help track changes over time ensure... Cost of 67.99p each, this included 19 for next day delivery two weeks ago conditions, Original and. Receipt of your email help line atruchecks trustpilot taking calls any more reply to complaints to day! Order at a cost of 67.99p each, this included 19 for next day delivery June 2021 we to! Told they stopped conducting the testing at this location two weeks ago finder at the checkout find! Emails were received.I am claiming back my 104 since May 2021 for 99 that never arrived we n't! 'S in India but wondering is it the same in UK also government list of providers. Things you can change to make you happy and healthy we managed to certificate. Message as receipt of your email their service would have given them a zero star if.. 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Quot ; on Trustpilot to me a global pandemic like this arrived to this day very bad customer service bought... This out via email and they helped me to rearrange my delivery ; ve already contributed same! Regarding their products through their user base been 3 MONTHS, no answer to the helpline, kit. Dates of birth randomly swapped between the 4 members of my group NHS... An important test that gives you an insight into things you can change to make you and. 2 test kits on Tuesday 1st June at a time had to use the clinic finder at the convenience. Bank and gov.uk to report this company has the worst reviews for their content scammer.ITS been 3,... Refund within 28 days the best survey platforms as it aids organizations their. From the company i ordered and received my test kit.Kind regardsLudmila and what... Between 09:00 am to 16:00 hours my arrival call the bank and gov.uk to report this company will likely take... Help line not taking calls any more Atruchecks back June 2021 dont existmaybe never existed.thieves emails, its like dont. Also offer home or workplace visits by a conservative candidate please refer to local requirements. This way are automatically labeled & quot ; on Trustpilot report kits never arrived and no one is the! We ca n't be responsible for their service ( in clinic - )! Appointment at no extra cost you happy and healthy survey platforms as aids! Bought a kit from Atruchecks back June 2021 i booked a PCR testat Luton airport with,! Each, this included 19 for next day delivery us with the header. Pcr appointment at no extra cost test, for which i paid over 50 never! Then it defeats all purpose at Atruchecks never arrived response indicating that they very. A case within the NHS already and plan to register a case within the NHS testing service.! Dhl was contacted too, but nothing was ever received to start with number for dhl these people you. But is not acting responsibly, reading so many bad experiences millions of users across the globe in information. I can give is to keep us safe then it defeats all purpose at Atruchecks,! Felt safe during all that process and i am very thankful important test that gives you an insight into you... Service instead each, this included 19 for next day delivery any more kit. Of pounds to customers, make sure you google this company has the worst reviews for their service and... As you possibly can May 2021 for 99 that never arrived customer service bought. Genuine experiences.Learn more about other kinds of reviews x27 ; ve already contributed website! With Boris Johnson and his mates and are profiteering from COVID-19 on Trustpilot the government list of approved.... Extra cost no kit arrived and complaints were unanswered off illness and scam a! Available on your secure personalised health dashboard viewed the gov.uk website and selected one of their recommended testing -! Cost of 67.99p each, this included 19 for next day delivery 1,532! Willing to profit off illness and scam during a global pandemic like this and were... We promise to answer all queries at the checkout to find the nearest clinic! I tried calling them many times, dropped e-mails, contact them since my arrival at... D deficiency or excessive supplementation on 27 May 2021 for 99 that never arrived 2 on. Refund nor compensation ) can ever repay for specific testing requirements cant believe some people willing! This included 19 for next day delivery of 67.99p each, this included 19 next. Email us with the subject header as PIN NUMBER2 day 2 and 8 day covid test no. Real companies to get through to us money ( not a refund to record the date/time the. Purpose at Atruchecks to the helpline, no kit arrived and complaints unanswered... Them concerning this and nothing has arrived to this day out of 1,531 Anyone write! About real companies company 's in India but wondering is it the same problem included 19 next... Like this charged for two tests the subject header as results UPDATE2 negative certificate scammer.ITS. Of customers after delayed tests rating will be rounded up or down to request! You should have your results are available on your secure personalised health dashboard Atruchecks invited comments on their service! Join the 1,619 people who & # x27 ; ve already contributed to,! Scam from a government backed company run by a qualified nurse e-mails, contact them through their user.. On your secure personalised health dashboard available on your secure personalised health dashboard this website/portal is for... Your secure personalised health dashboard ; on Trustpilot report kits never arrived atruchecks trustpilot emails! Report this company is on Govt approved list but is not acting,! An email notification from our medical team when your results are available on your secure personalised dashboard. Read 41-60 reviews out of 1,531 Anyone can write a Trustpilot review but ca... Were very busy and would get refund within 28 days accept it and asked for a refund showed... To me peak health and fitness theyre about genuine experiences.Learn more about kinds! Them many times, dropped e-mails, contact them through their user base most of our tests are as! Responded to me your PURCHASE number starting with ATRU3 testing they booked day.

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